ChurnZero

FEBRUARY 26, 2021

“That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda. Take the initiative to align on your product roadmap. That was years of friction between Product and Customer Success that was distilled into a few training sessions.

Customer Success 59

Customer Success Company Management Roadmap 59

SurveySensum

DECEMBER 22, 2022

And yet, it has the most loyal customer base. . – Well, one thing that Zara does is, it knows what to focus on and how to make its customers happy. That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. Customer feedback is crucial for any business’ growth.

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

ChurnZero

JANUARY 13, 2023

It signals to us a growing maturity of understanding of Customer Success leaders for the need to define the right data strategies before their organizations can deliver desired outcomes for all customers. They will then look to pivot how they engage customers to prioritize retaining customers in the short term.

Trends 98

Trends Customer Success Chief Customer Officer Customer Journeys 98

Alida

NOVEMBER 8, 2017

She joins Vision Critical with more than 14 years’ experience in driving customer experience programs, delivering successful initiatives and aligning departmental silos around the voice of customers. I was determined to change the vendor-customer relationship one company at a time—although it was quite the lofty goal.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Wootric

DECEMBER 21, 2018

This further validates our initial hypothesis that CXInsight would give our customers cutting edge insight in Voice of Customer data regardless of how that data was collected. We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. .

Analytics 67

Analytics Survey e-support Analysis 67

ClearAction

APRIL 29, 2020

Centralized customer experience programs include customer research and analytics, customer relationship management and customer success, customer service and business process improvement. This is because customer buying depends on customers’ experience meeting or exceeding their expectations.

Customer Experience 71

Customer Experience Chief Customer Officer Customer Centricity Leadership 71

ChurnZero

SEPTEMBER 25, 2020

Unfortunately, when I reflect on my own experience at various Product roles throughout my career and when I look at organizations today, many Product teams claim to have a Voice of Customer program, but the way in which they collect feedback tends to focus less on customer needs and more on their own. Put on Your Product Hat.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

SmartKarrot

JANUARY 11, 2023

Role: Customer Success Director Location: Remote, United States Organization: Electus Global Education Co, Inc As a Customer Success Director, you will develop an understanding of each customer’s objectives with the product and define a strategy for supporting the customer in achieving those objectives.

Customer Success 19

Customer Success Roadmap Policies Customer Centricity 19

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn: [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Amity

MARCH 1, 2016

" How are your Customer Success Team’s structured? Our teams are structured to mirror the way the sales team interacts with our customer base. We segment our customer base into the different sizes that our customers would represent and the different industries requiring unique partnerships.

Customer Success 91

Customer Success Customers NPS Metrics 91