Stella Connect

JUNE 28, 2018

The two things consumers want most— omnichannel consistency and an effortless customer experience —are moving targets. Across the retail industry, mobile app purchases have 40% higher order values , and conversion rates are 3X higher than those of mobile websites. Become an Omnichannel Leader: 3 Keys to Success.

Ecommerce 40

Ecommerce Self Service Omni-Channel Retail 40

SurveySensum

OCTOBER 5, 2023

Now, by segmenting your customers and tailoring the survey questions in this way, you can gather more meaningful feedback and use it to make improvements that will cater to the diverse preferences and expectations of your customer base. Segment your customers based on common characteristics.

Survey 52

Survey Automotive Feedback Customer Satisfaction 52

SurveySensum

SEPTEMBER 21, 2023

This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. This symbiotic relationship strengthens customer loyalty and drives business growth.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

Optimove

FEBRUARY 14, 2023

And naturally, savvy marketing teams will must address these needs through a robust omnichannel strategy. By delivering consistent, personalized messaging and content across multiple channels, brands create a, and by default, elevate engagement, cultivate trust and loyalty, and ultimately boost the bottom line. The result?

Omni-Channel 52

Omni-Channel Marketing Hospitality Travel 52

GetFeedback

APRIL 18, 2019

With the rise of personalized customer servicing and user experience (UX) trends, customers are no longer satisfied with just a straightforward purchase. According to Great America , 70% of buying experiences revolve around the customer’s feelings and journey from a casual onlooker to a brand promoter.

Customer Experience 274

Customer Experience How To Omni-Channel Customer Centricity 274

Answer Dash

APRIL 17, 2020

It’s the way you treat customers when they are in direct contact with you, via text, phone, chat or other forms of communication. The next is that customer experience is all about journeys. A customer’s experience isn’t bound by internal divisions like sales vs. service or retail vs. trade.

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

Lithium

DECEMBER 10, 2019

Perceived by many as an implicit endorsement of Kaerpernick’s values, this decision had the effect of alienating many people within Nike’s customer base, whose values did not align with those of the campaign. These principles and more, keep the user experience as frictionless and straightforward as possible. "If

Customer Engagement 52

Customer Engagement Engagement ROI Brands 52

Lithium

DECEMBER 5, 2019

Perceived by many as an implicit endorsement of Kaerpernick’s values, this decision had the effect of alienating many people within Nike’s customer base, whose values did not align with those of the campaign. These principles and more, keep the user experience as frictionless and straightforward as possible. "If

Customer Engagement 52

Customer Engagement Engagement ROI Brands 52

Pointillist

MAY 23, 2018

Journey mapping is the most widely practiced form of journey analytics and is a technique that has grown in popularity, not only with customer experience (CX) professionals, but also within marketing, customer service, user experience (UX), product management and IT. Real-time Personalization.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Fox Metrics

JANUARY 27, 2021

While Customer Data Platform increases efficiency, it doesn’t directly support marketing but rather stores data for marketing automation solutions. Collect Data from All Channels: The first thing a Customer Data Platform does is to collect data from all omnichannel sources. Here’s what a CDP does. De-Siloing.

Data 52

Data Advertising Multi-Channel Analytics 52

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? And continue to optimize – always. Jess Tiffany. tiffanyintl.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Ecrion

SEPTEMBER 23, 2020

Your brand, in essence, is the personality you present to your customer, so creating an attractive and approachable personality works in your favor. Understanding the variables that impact customer service means the difference between retaining and growing your customer base versus losing revenue due to lost customers.

Infographics 105

Infographics Self Service Customer Service Social Media 105