ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

Eptica

SEPTEMBER 27, 2017

The study highlights five key pieces of best practice advice to help brands to meet rising customer expectations of chat: 1. Explore new areas such as chatbots and video, and look at incorporating chat into channels such as Facebook Messenger and WhatsApp if this fits with your customer base.

Customer Experience 49

Customer Experience Chatbots Infographics Study 49

Alliance by IFS

JANUARY 6, 2016

Field service organizations that have invested in field service automation and mobile technology have taken the first critical steps i n optimizing their operations and improving customer service. Customer expectations are high when it comes to service.

Infographics 50

Infographics Return on Investment Measurement Technology 50

Amity

JUNE 28, 2016

Now that we’re halfway through 2016, we can check in on how accurate some of those 2015 predictions were, and how those trends are impacting Customer Success. Back in February, HubSpot shared this infographic , highlighting data-driven decisions as a trend to watch in 2016. Driven by data. Outbound Returns.

B2B 51

B2B Trends Customer Success Infographics 51

Natalie Petouhof

FEBRUARY 24, 2016

And this is the invisibility that is affecting many companies and they don’t even realize that by poorly managing their social media, they have shrunk their customer base. Managing Your Social Media Well Can Be a Customer Attractor. Not Responding To #Fail Is No Way To Manage Your Current and Future Customers.

Social Media 40

Social Media Marketing Customer Service Infographics 40

ShepHyken

FEBRUARY 5, 2018

My Comment: SuperOffice came out with their Customer Service Benchmark Study with many interesting findings, one of which is that 62% of companies ignore customer service emails. Here is a short infographic for some of the findings. 10 Ways to Improve Your Customer Service and Increase Sales Performance by Hassan Mansoor.

Customer Service 15

Customer Service B2C Retail Infographics 15

SurveySensum

MAY 11, 2023

And it’s not just a temporary trend – even two years later, customers are still embracing the convenience of online shopping. Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. Otherwise, start listening to your customers and improve your business.

NPS 52

NPS Retail Net Promoter Score Effort Score 52

Customer Guru

JULY 10, 2018

The below infographic from Search Engine Journal reveals the number of monthly active users on different platforms. Because customer preferences can be captured and studied, brands can provide an enhanced customer experience by meticulously studying these patterns.

Social Media 115

Social Media Customer Experience Advertising Infographics 115

Ecrion

SEPTEMBER 23, 2020

Your brand, in essence, is the personality you present to your customer, so creating an attractive and approachable personality works in your favor. Understanding the variables that impact customer service means the difference between retaining and growing your customer base versus losing revenue due to lost customers.

Infographics 105

Infographics Self Service Customer Service Social Media 105