Website findability: How autocomplete and semantic search affect the customer experience
Inbenta
JULY 5, 2021
are great entertainment if you’re not in a rush or are in the mood for some free laughs. How might inaccurate or irrelevant results affect your experience? Customers hate hide-and-seek with information. Take, for example, a customer at a bank. Is that a positive customer experience? What happens then?
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