Course Magazine Multi-Channel Sales 
TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning.
Currency Alliance
JUNE 16, 2020
Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Of course, the Awards entrants are only a tiny sample from industries that have hundreds or even thousands or loyalty programs. What really stood out is which brands were pulling off these feats.
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Oracle
MAY 3, 2018
Along my marketing career path, I evolved from writing articles on a manual typewriter to helping B2B clients offer seamless multi-channel experiences. I started as a copywriter for a sales magazine, wrote and promoted a book, and eventually started a public relations agency. It paid well but was mind numbing.
CSM Magazine
MARCH 11, 2021
Of course, this is only true if the service is high-quality and doesn’t give you more troubles than benefits. delivery, sales, production). This can be anything from smart call-routing, call queuing, multi-channel support, and so on. Hiring an outsourced customer service takes a huge load off of a company’s back.
CSM Magazine
FEBRUARY 5, 2018
Many of these omni-channel solutions try to address all possible channels of communication and don’t specialize in any one. Using live video chat brings a new dimension to online customer service and sales. They’re able to securely share documents without exiting chat or communicating through alternate channels.
SurveySensum
JULY 14, 2020
He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].
CSM Magazine
AUGUST 19, 2016
For brands either taking their first steps into the realm of Live Chat or perhaps looking to review current online chat practices, it’s important to get it right so the service truly works for your organisation and of course meets the needs of today’s busy digital consumer.
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