Customer Enthusiast

JANUARY 23, 2017

The host took exception to the word “voluntary”, stating that, in his mind, it’s not voluntary – and he cited his support staff as an illustration saying that, if properly screened and trained, employees have no choice but to provide exceptional customer service. Again, what will the employee say?

Exceptional Customer Service 40

Exceptional Customer Service Customer Service Course Retail 40

Kustomer

SEPTEMBER 1, 2022

Whether they’re curious about the product and have questions, are making a purchase, or need to return something, the steps to accomplish this should be easy and engaging. But it’s not enough to simply create a strategy and let it run its course. Let’s explore some of the most effective ways to sustain your customer service strategy.

Customer Service Strategies 104

Customer Service Strategies Self Service Strategy Customer Service 104

Kustomer

OCTOBER 14, 2020

Whether they’re curious about the product and have questions, are making a purchase, or need to return something, the steps to accomplish this should be easy and engaging. But it’s not enough to simply create a strategy and let it run its course. Let’s explore some of the most effective ways to sustain your customer service strategy.

Customer Service Strategies 105

Customer Service Strategies Self Service Strategy Customer Service 105

CSM Magazine

DECEMBER 6, 2023

For companies looking to stand out from competitive and crowded markets, it’s no longer enough to provide great products or services only. Today, a company’s success is also closely tied to its ability to provide exceptional customer service, which helps retain loyal customers and generate repeat business.

Training 52

Training Customer Success Exceptional Customer Service Social Media 52

Retently

JULY 28, 2023

However, making sure customer experience is handled the right way throughout your entire organization can be tricky – especially if you have a large company with multiple departments and branches. Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

SurveySparrow

SEPTEMBER 8, 2021

A customer contacts your support team to express his dissatisfaction with the brand whose experience was superb earlier. But, of course, as a leader, you’ll try to find reasons for the blow and work towards improving the customer’s experience, won’t you? What if the employee experience needs work in place of the customer?

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

Customer Enthusiast

SEPTEMBER 28, 2016

Many companies trumpet the importance of serving their “internal customers” and some even subscribe to the mantra: The customer comes second; our employees come first! Not only is this an eyesore, it is disrespectful to customers. I’ve smoked cigars on golf courses and inside cigar bars. I’m no prude.

Customer Service 40

Customer Service Comparison Employee Engagement Customer Satisfaction 40