Contact Center Customer Service Strategies Omni-Channel Social Media 
TechSee
OCTOBER 9, 2018
This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. They demand highly convenient and fast service. According to a report by Pew Research Center , 85% of Millennials say they use social media.
TechSee
JUNE 9, 2022
Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. Gartner reports that self-service costs around $0.10 per contact.
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Kustomer
OCTOBER 25, 2022
With that mind, their needs must be immediately recognized, and they demand high-quality results on the channels that are most convenient in their greatest times of need. But true omnichannel support is more than simply communicating with customers on every channel. What Is Omnichannel Customer Support?
NobelBiz
APRIL 3, 2023
Generally speaking, in the contact center space, people tend to look at the one-to-one interaction with an agent as the primary means of obtaining information about products and services. A functioning self-service system generally empowers clients with the tools and resources necessary for their inquiries.
Vonage
MARCH 26, 2018
In an age where customers can buy into your products and services from almost anywhere in the world, this has become increasingly complex. Although there’s no one-size-fits-all solution, the following 10-step plan will provide a framework that will allow your contact center to adopt a more personalized approach to customer care.
NICE inContact
JUNE 7, 2018
In today’s digital economy, there have never been more opportunities for businesses and their customers to interact. Chat, text, social media, websites, IVR, even traditional phone calls with customer service representatives – the list continues to grow. This is an alarming discrepancy. Adapting to New Tools.
Comm100
SEPTEMBER 13, 2021
Whether you’re just beginning your digital transformation journey or well on your way, we hope this series will provide new insights into the ever-changing world of digital customer service strategy. Improved customer experience, leading to increased customer retention. What is Digital Transformation?
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