CSM Magazine

NOVEMBER 3, 2022

Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. For an infographic that illustrates the findings from Waterfield Tech’s research further, visit [link]. 80% are using voice.

Virtual Agent 52

Virtual Agent Telecommunications Contact Center Customer Experience 52

Thematic

JUNE 13, 2023

Then, use this information to improve your products and customer service experience. Ultimately, this information can increase customer satisfaction, loyalty, and retention. Or they might discover that they need to improve their customer service. You can then use it to improve and meet customer expectations better.

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

TechSee

AUGUST 28, 2018

The steady progress toward deeper implementation of AI within the contact center is inevitable. To learn more about how AI can help your customer care increase efficiency, reduce labor intensity and enhance customer satisfaction, click here to download these informative Infographics.

Self Service 95

Self Service Customer Service Infographics Contact Center 95

GlowTouch

JANUARY 15, 2021

At GlowTouch we provide outsourcing solutions for contact centers and technology by using our specialized knowledge in omnichannel customer and technical support to problem solve, deliver an exceptional customer experience, and prioritize upselling. pandadoc.com – Best Productivity Tools for Customer Support Teams.

Tools 52

Tools Self Service CRM Infographics 52

transcosmos Information Systems

OCTOBER 22, 2015

The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Ameyo’s topcs revolve around customer engagement, best practices for business processing outsourcing industries, and a lot more.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Ameyo’s topcs revolve around customer engagement, best practices for business processing outsourcing industries, and a lot more.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Vonage

JULY 27, 2015

What challenges are you facing at your contact centre? Related Posts Improve customer satisfaction by personalizing service. How CFOs plan to deliver on 2014 expectations [Infographic]. And how do you plan to overcome them? Image from Pixabay. The sales profession in the year 2050. Maximising your Dreamforce experience.

Technology 120

Technology Infographics Case Study Retail 120

Eptica

MARCH 4, 2016

To find out more you can download the full report or take a look at an infographic with the key points here. Share this page on: Tweet.

Self Service 48

Self Service Brands Social Media Contact Center 48

NobelBiz

JANUARY 30, 2024

Inevitably, call center blockage significantly impacts customer experience. Addressing the issue of call blockage in contact centers is essential for maintaining service quality and operational efficiency. This challenge, often arises during peak periods or due to technological shortcomings.

Call Center 103

Call Center Telecommunications Contact Center Self Service 103

Verint

SEPTEMBER 29, 2017

One of the best ways our senior executives support our CX program is the way they make business decisions—through the lens of customer experience. They always ask the question: “Is this what our customers want?” For example, many contact centers cite average handle time or first-call resolution as measures of success.

Leadership 34

Leadership Customer Centricity Average Handle Time Analytics 34

Brad Cleveland Blog

NOVEMBER 25, 2014

FinancesOnline recently released an infographic that provides a list of “top countries with the best customer satisfaction.” Top of the list: New Zealand, Canada, and Norway. came in 15th, behind countries that include Mexico, Brazil and Russia—a ranking that may kick up some interesting discussion among service execs.

Infographics 20

Infographics Customer Service Customer Satisfaction Customers 20

Brad Cleveland Blog

NOVEMBER 25, 2014

FinancesOnline recently released an infographic that provides a list of “top countries with the best customer satisfaction.” Top of the list: New Zealand, Canada, and Norway. came in 15th, behind countries that include Mexico, Brazil and Russia—a ranking that may kick up some interesting discussion among service execs.

Infographics 20

Infographics Customer Service Customer Satisfaction Customers 20

Eptica

NOVEMBER 25, 2015

Increasing consistency How can retailers improve their consistency, and consequently increase both customer satisfaction and efficiency? You can download the full 2015 Eptica Multichannel Customer Experience Study here or see key findings in this infographic. Here are four areas to focus on: 1. Share this page on: Tweet.

Retail 48

Retail Customer Service Social Media Self Service 48

ProProfs Chat

OCTOBER 25, 2021

Best customer feedback software offers different channels to collect data like surveys, website questionnaires, social and community feedback, online reviews, forms etc. For example, you can use a customer satisfaction survey to know if your customers are happy with your existing product features or want a new feature.

Software 98

Software Feedback Net Promoter Score Social Media 98