Contact Center, Contact Center Software, Customer Satisfaction and Infographics

Embracing the Future: Leading Trends in Outbound Call Centers for 2024

NobelBiz

JANUARY 3, 2024

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.

Call Center

Call Center Trends Contact Center Contact Center Software

Connection Rate vs. Contact Rate: Unveiling Their Significance in Contact Center Operations

NobelBiz

SEPTEMBER 5, 2023

Maintaining an optimal connection rate ensures that agents engage with customers effectively, ultimately impacting customer satisfaction, sales, and overall operational efficiency. In both inbound and outbound contact center operations, the connection rate is the vital pulse that fuels performance.

Contact Center

Contact Center Connections Call Center Telecommunications

Customer Experience Update

Embracing the Future: Leading Trends in Outbound Call Centers for 2024

Connection Rate vs. Contact Rate: Unveiling Their Significance in Contact Center Operations

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