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Connection Rate vs. Contact Rate: Unveiling Their Significance in Contact Center Operations

NobelBiz

Maintaining an optimal connection rate ensures that agents engage with customers effectively, ultimately impacting customer satisfaction, sales, and overall operational efficiency. In both inbound and outbound contact center operations, the connection rate is the vital pulse that fuels performance.

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Embracing the Future: Leading Trends in Outbound Call Centers for 2024

NobelBiz

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.

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Waterfield Tech Research: Customer Experience Leaders Lag Significantly in Deploying Conversational AI

CSM Magazine

Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. For an infographic that illustrates the findings from Waterfield Tech’s research further, visit [link].

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8 Voice of Customer Tools to Monitor Customer Experience

Thematic

Then, use this information to improve your products and customer service experience. Ultimately, this information can increase customer satisfaction, loyalty, and retention. Or they might discover that they need to improve their customer service. You can then use it to improve and meet customer expectations better.

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20 Customer Service Blogs You Need to Bookmark Now, 2015

transcosmos Information Systems

The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Ameyo’s topcs revolve around customer engagement, best practices for business processing outsourcing industries, and a lot more.

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20 Customer Service Blogs You Need to Bookmark Now, 2015

transcosmos Information Systems

The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Ameyo’s topcs revolve around customer engagement, best practices for business processing outsourcing industries, and a lot more.

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How good is the experience offered by UK brands?

Eptica

To find out more you can download the full report or take a look at an infographic with the key points here. Share this page on: Tweet.