TechSee
AUGUST 14, 2023
Passionate about amplifying the voices of other women, Clare launched the ‘Inspiring Women in CX’ podcast during the pandemic, which led her to founding Women in CX , the world’s first online membership community for women in customer experience and technology. of podcasts worldwide.
CX Accelerator
MARCH 9, 2020
So I started to look for other opportunities, and I eventually decided to take on a new role as a content and community specialist for an organization that provides resources and training for contact center leaders. As customer experience professionals, I think we’re especially prone to battling impostor syndrome.
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CX Accelerator
MARCH 9, 2020
So I started to look for other opportunities, and I eventually decided to take on a new role as a content and community specialist for an organization that provides resources and training for contact center leaders. As customer experience professionals, I think we’re especially prone to battling impostor syndrome.
BlueOcean
OCTOBER 8, 2021
Removing pain points FIRST, is far more valuable than trying to delight customers. This shift has led to the advent of the Customer Service Officer, a role that didn’t even exist just a short time ago. Customers received letters that bordered on threatening, stating that devices would be installed no matter what.
Blake Morgan
DECEMBER 6, 2022
. Customer experience professionals face countless balancing acts: do you focus on digital or in-person experiences? Employee experience or customer experience? Build out the contact center or move to self-service options?
CX Accelerator
SEPTEMBER 24, 2019
Most people know what salespeople or customer service representatives do. But it’s not usually the case that Customer Experience professionals experience the same level of understanding about what they do and what their job roles are for.
Customer Guru
AUGUST 8, 2018
He has extensive experience in retail, wholesale, franchising, and small business and has a strong belief in positive customer experience. She has over 16 years of experience in areas of market research, program management, marketing, instructional design, and training. Aimee Lucas Follow @Aimee_Lucas.
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