NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. With the shift from an unregulated space to one that is increasingly governed by rules, the importance of navigating this landscape with a knowledgeable partner becomes huge. All enabled by NobelBiz leading contact center technology.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

NobelBiz

APRIL 19, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. Before the cloud, call centers would buy physical hardware architectures that needed to be shipped to the locations and installed.

Contact Center 52

Contact Center Resources Management Call Center 52

NobelBiz

FEBRUARY 14, 2023

In a contact center, facilitate managing the large volume of daily customer interactions by using essential CRM strategies. CRM software enables contact centers to easily store and access customer information such as purchase history and contact details.

Contact Center 52

Contact Center CRM Measurement Strategy 52

NobelBiz

MAY 2, 2022

In this article, we explore the nature, functionality, and benefits of call routing for call routing for contact centers. What is call routing in a call center and how does it work? The call distribution technique, like the queueing process, is governed by your rules.

Contact Center 52

Contact Center Strategy Call Center Wait Times 52

MiaRec

FEBRUARY 13, 2023

Are you looking to upgrade your contact center software but struggling to navigate all the different terms describing various market segments? Here at MiaRec, we serve more than 1,000 companies, financial institutions, and government agencies worldwide, and the confusion is REAL! If so, you are not alone.

Contact Center Software 53

Contact Center Software Contact Center Government Financial 53

ijgolding

MARCH 22, 2017

Many of them have outsourced contact center operations and some have maintained in-house customer support. Due to rapid advancements, contact center technology systems need to be modified quite often and hence it is quite important to invest in solutions which provide agility to upgrade/ downgrade or modify with ease.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204

NobelBiz

MARCH 12, 2024

a leading provider of outsourced contact center services, caters to diverse industries with a comprehensive suite of solutions including Sales, Customer Service, Back Office, and Technology Transformation services. Emphasize Data Quality and Governance: Ensure data accuracy, consistency, and security across all customer channels.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

NobelBiz

JUNE 5, 2023

Outbound Lead Generation In a call center, outbound lead generation is typically achieved through direct communication with prospects, usually via telephone calls. Using the Right Contact Center Technology Technology plays a vital role in lead generation. Running a contact center can get expensive.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

JUNE 19, 2023

Harnessing the power of real-time monitoring in call centers is like having a crystal ball that reveals customer needs and preferences in the moment, enabling personalized interactions that leave a lasting impression. Successfully integrating real-time call monitoring in your contact center requires a well-thought-out strategy.

Call Center 52

Call Center Contact Center First Call Resolution Metrics 52

NobelBiz

SEPTEMBER 21, 2020

The following is a list of call & contact center industry reports related to COVID-19. The overview includes: news reports relating to spam calls new regulations from federal and state governments warnings from the FCC, FTC, & FBI reports on contact centers that are refusing to switch to a work-from-home model for their agents.

Call Center 52

Call Center Industry Contact Center Government 52

NobelBiz

JUNE 9, 2020

The FCC does not have authority over other countries’ governments. Or if you want to pair our industry-leading voice services with a contact center software, fill out the form below: The post Is Spoofing Illegal? Current systems allow for spoofed numbers to be associated with a company and be called back. Interested?

Contact Center Software 52

Contact Center Software Hospitality Social Media Healthcare 52

Talkdesk

JULY 21, 2017

It’s the perfect time for your company to learn more about how tomorrow’s technology can benefit today’s customers; we’ll be showcasing Talkdesk and talking about the intelligent technology that powers our software. Explore our contact center software and see how it can support your growing company.

Hotels 9

Hotels Contact Center Software Contact Center Government 9