Comm100

JUNE 7, 2016

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. Offer Comprehensive Self-Service Options. Like in the ecommerce world, customers in traditional stores are increasingly seeking self-service options. Take the Customer-Centric Approach.

Retail 102

Retail Self Service How To Policies 102

Tricia Morris

OCTOBER 22, 2015

But how does employee self-service knowledge separate the best from the rest? But how does employee self-service knowledge separate the best from the rest? And that’s just a start to how self-service knowledge can impact profitability, which stems from greater overall…. Here are seven key ways: 1.

Self Service 40

Self Service Employee Engagement Culture Knowledge Base 40

Comm100

MAY 13, 2016

60% of consumers decided against conducting a business transaction due to a poor service experience , according to a 2014 report conducted by American Express. Make them feel valued, and invite them to fill out a feedback survey that can be used to improve your business. So how do you deal with difficult customers? Download Now.

Self Service 103

Self Service Examples Customers Meeting 103

Tricia Morris

AUGUST 11, 2015

In a new Government Business Council Report titled The Path to Customer-Centric Service , 67% of surveyed federal managers say their organization’s service is on par with that of the private sector. But, according to leading consumer surveys, customer satisfaction ranks near the bottom of a cross-industry comparison.

Government 40

Government Customer Service Self Service Customer Centricity 40

NICE inContact

NOVEMBER 9, 2018

We surveyed over 2000 consumers in the United States, United Kingdom and Australia. Two in three responders prefer working with a live agent as opposed to self-service or a chat-bot. Only about a third of consumers are happy with their last interaction. Most interactions occur over the phone.

Contact Center 122

Contact Center Contact Center Software Self Service Chatbots 122

Bold360

DECEMBER 4, 2016

As a consumer, you can always take care of the problem by ordering last minute gifts on Amazon and “poof,” problem solved. But as a service provider, the results of inadequately planning for the busiest time of the year can be financially disastrous. Integrate a qualitative automated customer self-service solution.

Omni-Channel 40

Omni-Channel Travel Call Center Self Service 40

Comm100

FEBRUARY 7, 2018

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the live chat provider make it easy for customers to submit their feedback via post-chat surveys after their support interaction?

Software 102

Software Customer Engagement Engagement Social Media 102

CSM Magazine

OCTOBER 16, 2020

According to a Global Consumer Banking Survey by Ernst & Young, consumers want to trust and engage deeper with banks, lenders, and credit unions. Create a knowledge base (blog articles, webinars, white papers, infographics, etc.) You can also add self-service tools.

Customer Retention 52

Customer Retention Strategy Multi-Channel Self Service 52

Bold360

NOVEMBER 30, 2016

In other words, a customer or prospect may ask a question about a product via the company’s built-in chat function on its website or through third-party platforms like Facebook and Slack, where consumers are increasingly engaging brands. 64% are annoyed by employees or self-help services that fail to answer their questions.

Chatbots 40

Chatbots Strategy Self Service ROI 40

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. A good customer service knowledge base: Meets Customer Expectations for Self-Service. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services. How-to instructions.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62