Consumers Customer Success NPS Roadmap 
InMoment XI
JULY 13, 2022
One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. NPS is a metric designed to measure customer experience. Promoters – Detractors = NPS. This is where a lot of customer churn and defection comes in.
Gainsight
JANUARY 31, 2019
Ask, “What’s next on our product roadmap?” Your customer data is a goldmine wrapped in a bow covered in glitter. Because your customers are the most important source of information when it comes to prioritizing your product roadmap. Your customers’ primary interaction with your company is through your product.
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Totango
DECEMBER 3, 2020
Looking back at the 2020 Customer Success Salary Report , this year has also had a particularly influential effect on the Customer Success (CS) Industry. As compared to 2019, companies are increasingly growing their Customer Success teams to maximize retention and drive growth from existing customers. .
Gainsight
JANUARY 7, 2019
These challenges are nothing new to Customer Success (CS). In the Age of the Customer, buyers will hold you accountable for outcomes, and users are increasingly expecting consumer-grade usability and product experience. That’s why we see more and more Customer Success teams using Aptrinsic.
ChurnZero
AUGUST 30, 2019
Top 10 Customer Success Takeaways from SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. 73% of Consumers Rate Customer Experiences as an Important Factor in Buying Decisions . Pay Attention to Net Promoter Score (NPS).
Education Services Group
MAY 27, 2022
Last week, I listed out some common ideas and practices that we should not spend a lot of time chasing , leaving unanswered questions about what is worth the chase in Customer Success. Customer Success Maturity Assessments. You need a complete picture of your Customer Success organization’s maturity.
SurveySensum
DECEMBER 22, 2022
And a VOC program is the best approach to listening to your customers and understanding their expectations. VOC program lets you listen to your customers actively by sending NPS, CES, CSAT, and other surveys on multiple channels. They give you ideas for your product roadmap. .
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