ShepHyken

NOVEMBER 6, 2023

My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience. Consider this finding cited in the article: “48% of consumers become angry while communicating with customer service.” My Comment: Business is numbers.

Self Service 67

Self Service Customer Service Contact Center Loyalty 67

ShepHyken

MAY 24, 2021

How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. With a growing number of consumers influenced by word-of-mouth, don’t let your customers slip away! Curbside Pickup and BOPIS: What Makes for a Successful Customer Experience? by Erin Ollila.

Customer Service 155

Customer Service Customer Retention Loyalty Retail 155

Stella Connect

SEPTEMBER 16, 2021

That’s what’s potentially at stake for companies that deliver poor service experiences. According to our 2021 customer service statistics , based on a study of over 1,000 individuals in the U.S., 53% of consumers say they would likely stop doing business with a brand after a negative customer service interaction.

Tips 52

Tips Effort Score Customer Service Training Guidelines 52

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. My Comment: Great customer service isn’t rocket science.

Customer Service 91

Customer Service Social Media Tips Multi-Channel 91

ShepHyken

OCTOBER 26, 2020

And COVID-19 changed the way customers buy along with their logic in what they buy. Even if you’re not in retail, it’s important to understand basic consumer behavior, as more and more it crosses over into the B2B world. Wegmans, Trader Joe’s Master Pandemic Customer Service by Gina Acosta.

Customer Service 89

Customer Service Contact Center Customer Centricity B2B 89

Myra Golden

JUNE 2, 2016

Myra’s Aikido principles have earned rave reviews from such clients as Johnson & Johnson, McDonald’s, Coca-Cola, Ally Financial, Nationwide, the Insurance Consumer Affairs Exchange and more. Discover how to communicate assertively, create calm and take control with difficult customers by using conversational aikido. .

Contact Center 40

Contact Center Training Customer Service Training How To 40

Myra Golden

JUNE 2, 2016

Myra’s Aikido principles have earned rave reviews from such clients as Johnson & Johnson, McDonald’s, Coca-Cola, Ally Financial, Nationwide, the Insurance Consumer Affairs Exchange and more. Discover how to communicate assertively, create calm and take control with difficult customers by using conversational aikido. .

Contact Center 40

Contact Center Training Customer Service Training How To 40

ShepHyken

JANUARY 31, 2022

10 Ways to Build Trusting Relationships with Your Customers by Atlanta Small Business Network. Atlanta Small Business Network) In a world where business competition is fierce and consumers are more informed than ever before, building customer trust is vital. How Do You Solve a Problem Like… Eroding Customer Loyalty?

Customer Service 65

Customer Service Contact Center Trends Loyalty 65

ShepHyken

MARCH 21, 2022

My Comment: My friend and fellow customer experience expert, Blake Morgan, has assembled an interesting set of stats and facts about post-pandemic customer service and CX. Our customer service research supports the theme. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff.

Omni-Channel 67

Omni-Channel Customer Service Self Service Retail 67

ShepHyken

AUGUST 24, 2020

13 Actionable Tips to Attract More Clients to Your Law Firm by Jacob Maslow. LegalScoops) Here are actionable tips that can be employed to successfully maintain and grow client relationships, which results in a profitable customer base for your law firm. And, this is a very impressive list of thought leaders and executives.

Customer Service 84

Customer Service Contact Center Tips Chatbots 84

ShepHyken

MARCH 18, 2019

1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company. Follow on Twitter: @Hyken.

Net Promoter Score 87

Net Promoter Score Customer Service Omni-Channel Customer Centricity 87

ShepHyken

NOVEMBER 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. 4 Things Your Contact Center Can Learn Now From Chewy on How To Improve Your Customer Experience While Still Keeping Your Agents Happy and Productive by Veronica Krieg. But three in particular stand out.

Customer Service 85

Customer Service Net Promoter Score Airlines Contact Center 85

ShepHyken

SEPTEMBER 14, 2020

How to Boost B2B Customer Experience on Your Website by Chris Christoff. Business2Community) This article shares some of the most effective tips on how to boost B2B customer experience on your website. My Comment: Your website is a powerful opportunity to deliver a better customer experience. Here are a few ideas.

Customer Service 85

Customer Service Net Promoter Score eBook B2B 85

ShepHyken

JANUARY 29, 2018

At the end, there is a good summary of tips to improve a company’s customer service. Digital Journal) The company Conversocial is bridging the gap between the rapidly-shifting world of social and mobile channels and the world and needs of the large enterprise contact center. CXService 360) Make a customer???

Customer Service 93

Customer Service Social Media Tips Trends 93

ShepHyken

JANUARY 28, 2019

The 14 “rules” are actually some pretty darn good tips for delivering a better customer experience. Consider rule number one, which is “Play like you want to be remembered,” Not a bad strategy for any company that wants to win over their customers. ” Get ready to smile! ” Download it today!

Social Media 98

Social Media Customer Service Customer Care Insurance 98

ShepHyken

MAY 11, 2022

That’s exactly what we asked more than 1,000 consumers for our 2022 annual customer service research report. The answer: 42% of customers would rather clean a toilet! . Is calling customer support so bad that cleaning a toilet is more desirable? The post Would You Rather Clean a Toilet Than Call Customer Support??

First Call Resolution 75

First Call Resolution Customer Service Training Customers Tips 75

ShepHyken

JANUARY 16, 2017

4 Ways to Increase Customer Loyalty Now and for the Long Haul by Heike Young. Salesforce) Lasting businesses are built on customer retention. But today, consumers are more connected, distracted, and informed than ever before. So the margin for error for crafting long-term customer relationships is razor-thin.

Customer Service 48

Customer Service Contact Center Customer Retention Loyalty 48

Call Experts

MARCH 3, 2022

Creating a business phone script can support your employees and customers. Learn all of our tips for crafting the perfect script for your needs! A business phone script is a document that helps guide staff and contact center professionals in handling calls from your business phone number. Contact us now.

e-support 52

e-support Contact Center Call Flow Guidelines 52

Comm100

MAY 10, 2018

However, complaining customers are often indicative of a bigger issue – one where the majority of those who are affected don’t care enough to speak out at all. According to the White House Office of Consumer Affairs, for every customer who bothers to complain, 26 customers remain silent.

Customers 200

Customers eBook Policies Customer Service Training 200

ShepHyken

MAY 8, 2017

FCR) I recently flew on one of the major airlines and observed many opportunities for improvement (a phrase we like to use in contact centers). By the way, these align with the things we expect from our colleagues at FCR on every customer interaction. My Comment: This is an excellent guide to dealing with angry customers.

Customer Service 81

Customer Service Airlines Contact Center Conference 81

ShepHyken

SEPTEMBER 6, 2021

Customer Service is SO Annoying (Tips to Make it Less So) by Jim Gilbert. Total Retail) We help customers deal with bug infestations: bed bugs, mites, fleas, lice, and they’re desperate, getting bitten up, not sleeping and generally miserable. This is the kind of thing that creates CX legends. You’ll smile.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26

ShepHyken

SEPTEMBER 30, 2019

What is Customer Engagement: Strategy, Examples, and Tips by Brayn Wills. CustomerThink) Actively engaged customers spend more money, participate in branding initiatives, and often become your company’s best brand advocates. How To Boost Customer Retention Effectively Using Video by Koushik Marka.

Customer Service 17

Customer Service Contact Center eBook NPS 17

Myra Golden

AUGUST 4, 2016

Myra’s Aikido principles have earned rave reviews from such clients as Johnson & Johnson, McDonald’s, Coca-Cola, Ally Financial, Nationwide, the Insurance Consumer Affairs Exchange and more. This special training will be held online – August 10, 2016 1:00pm ET – 2:00pm ET. Can’t attend the live event?

Training 58

Training Insurance Contact Center How To 58

ShepHyken

MARCH 13, 2023

Each week, I read many customer service and customer experience articles from various resources. Makeup That Breakup: 6 Tips For Wooing Back Lost Retail Customers by Wise Marketer Staff (The Wise Marketer) Bad first impressions don’t just happen on dates. What Is a Contact Center?

Customer Service 13

Customer Service Contact Center Retail Omni-Channel 13

Myra Golden

AUGUST 4, 2016

Myra’s Aikido principles have earned rave reviews from such clients as Johnson & Johnson, McDonald’s, Coca-Cola, Ally Financial, Nationwide, the Insurance Consumer Affairs Exchange and more. This special training will be held online August 10, 2016 1:00pm ET – 2:00pm ET. How to Handle Difficult Customers Using Verbal Aikido.

Training 40

Training Insurance Contact Center How To 40

ShepHyken

MARCH 5, 2023

There are plenty of ideas, tips, strategies, and comments about customer service and experience for all types of businesses in any industry. 10 Tactics to Boost Your Customer Lifetime Value by Tom Wicky (Inc. My Comment: It’s simple… Customers want a better experience. They want personalization.

Customer Service 13

Customer Service Retail Metrics Loyalty Programs 13

ShepHyken

NOVEMBER 7, 2022

Surveying the New Landscape of Customer Loyalty in the Wake of the Pandemic by Fastco Works. Fast Company) In recent years, much has been written about the shifting relationships between consumers and companies. Customers expected a different level of service that was more than just good service.

Customer Service 15

Customer Service Financial Loyalty Tips 15

ShepHyken

MARCH 20, 2023

Will ChatGPT Replace The Contact Center Agent? It will take time for consumers to become comfortable enough with the technology that it can completely replace humans, if ever. My Comment: Jim Tincher is a customer experience expert who focuses on B2B. Losing Customers Due to Lack of Relevance?

Customer Journeys 12

Customer Journeys Customer Service Call Center Contact Center 12

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130