BirdEye
JULY 14, 2023
However, you must adhere to several rules and guidelines to ensure the way you solicit and share these reviews remains legal. Legal penalties The best way to ensure an incentivized review follows Federal Trade Commission (FTC) guidelines is to remain transparent. Acknowledge the review directly, too, to comply with FTC guidelines.
Bill Quiseng
MAY 2, 2021
STEP ONE: Thank ALL customers who gave you survey feedback. Businesses do a good job at responding with a “mea culpa” message to customers who were dissatisfied. But in this age of opt-in privacy guidelines, many do not reply to customers who offer complimentary feedback. That is just wrong.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
SEPTEMBER 1, 2021
In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. It is easy to create groups like Prospects, Current Customer, Positive Feedback, and so on. Choose a Connected Platform.
Magellan Solutions
APRIL 4, 2024
Instead of navigating through maze-like phone menus or waiting for an email response, you can simply click on the chat button and boom—instantly connected with a friendly live chat agent, ready to lend a helping hand. But these agents aren’t just ordinary customer service representatives. But that’s not all!
Bill Quiseng
APRIL 18, 2021
But I am not against monitoring social media or using it as a responsive customer service channel. Those businesses offering exceptional customer service don’t build their brand through advertising. Their customers build it for them via their raves on social media. Look around you.
CSM Magazine
JULY 10, 2023
That’s why it’s important to nail your customer service emails. Conversations with consumers are more than simply a way to fix problems; they’re a chance to connect with potential brand advocates. Customer service can make or break your chance to convert a prospect into a loyal customer.
ShepHyken
AUGUST 7, 2020
Take regular follow-ups with your customers before and after they purchase a product. Know Your Customers Well. The key to exceptional customer service is knowing your customers well. Disney’s customer service works on the concept of “guestology,” which is the study of their guests.
Expert insights. Personalized for you.
95 
Let's personalize your content