Innovative CX

MARCH 24, 2023

Bad customer service is our new normal? In the latest “National Customer Rage Survey”, conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. No conferences. Talk to customers.

Customer Service 52

Customer Service Chatbots Conference Customer Journeys 52

Lithium

DECEMBER 6, 2022

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

FEBRUARY 12, 2018

We brought on new customers, new employees, new product expertise, and hosted new events around the globe. Our Lithium Network Conference (known as LiNC) is renowned in the industry for its focus on our customers and networking with the "best in CX". Lithium CX Live will be a product and customer experience focused event.

Customer Experience 40

Customer Experience Roadmap Conference Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Learn how to best engage with customers on the social web. Understand why Marketing and Customer Care are merging. Learn how to identify, define, and measure ROI for customer care.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Learn how to best engage with customers on the social web. Understand why Marketing and Customer Care are merging. Learn how to identify, define, and measure ROI for customer care.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Learn how to best engage with customers on the social web. Understand why Marketing and Customer Care are merging. Learn how to identify, define, and measure ROI for customer care.

Social Media 40

Social Media Case Study ROI Course 40

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events.

Customer Success 19

Customer Success Roadmap Healthcare Conference 19