Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

DECEMBER 2, 2020

In contact centres, more employees than ever before now work remotely while customer expectations have risen to their highest levels since Internet connectivity and the smartphone revolution first transformed everything. Analytics adoption will continue its acceleration – for agents and for customers. Lessons learned.

Self Service 72

Self Service Analytics e-support Competitive Advantage 72

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. When designed well, this approach creates a well-oiled revenue generation engine that uses data to understand customers better, deliver a better customer experience, and respond faster to changing needs and conditions.

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. When designed well, this approach creates a well-oiled revenue generation engine that uses data to understand customers better, deliver a better customer experience, and respond faster to changing needs and conditions.

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. When designed well, this approach creates a well-oiled revenue generation engine that uses data to understand customers better, deliver a better customer experience, and respond faster to changing needs and conditions.

Strategy 52

Strategy Management Sales Government 52

Oracle

DECEMBER 17, 2020

Welcome to Experience TV, a LIVE show on social channels about the economic revolution we’re living through, the Experience Economy, where brands compete on the quality of their customer experiences. Here on SmarterCX, you’ll find the replay of each episode and all resources mentioned within. The most digital cities 2020.

Government 52

Government Banking e-support Technology 52