Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.

Self Service 52

Self Service Software Knowledge Base Social Media 52

NobelBiz

MARCH 23, 2022

Here are some of the questions you should to ask: What kind of process are you providing to support agents? How often do agents need to call or e-mail the solution to complete a task? Instead, meet with the sales and implementation teams to see how they will be able to deliver and track the project and how much it will cost you.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Strativity

APRIL 27, 2023

No sooner were operators and brand leaders starting to see uptake in digital experience investments and improved hiring when consumers, nervous about inflation, brought about the great trade down and pushed sales towards fast food at the expense of the casual and fast casual sectors. This is in comparison to Wendy’s 4% royalty fee.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

No sooner were operators and brand leaders starting to see uptake in digital experience investments and improved hiring when consumers, nervous about inflation, brought about the great trade down and pushed sales towards fast food at the expense of the casual and fast casual sectors. This is in comparison to Wendy’s 4% royalty fee.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

SurveySensum

JUNE 24, 2023

Let’s say you bought sunscreen from a new skincare brand, the product got delayed so you reached out to customer support. Moreover, happy and satisfied customers present an opportunity not only for your CX team to excel but also for your sales team to pursue targeted up-selling and cross-selling strategies.

Customer Satisfaction 52

Customer Satisfaction Measurement Net Promoter Score Effort Score 52

SurveySensum

JULY 13, 2023

Touchpoints In-store display, sales assistance, etc. Surveys to take Customer Satisfaction Survey (CSAT) When to take After the customers have interacted with your sales assistants and have been made aware of your brand. To assess the effectiveness of the sales assistant in helping with the purchase decision.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Touchpoints In-store display, sales assistance, etc. Surveys to take Customer Satisfaction Survey (CSAT) When to take After the customers have interacted with your sales assistants and have been made aware of your brand. To assess the effectiveness of the sales assistant in helping with the purchase decision.

Retail 52

Retail Survey Tools Customer Experience 52

ProProfs Chat

AUGUST 8, 2019

Except, to reach that point, a business needs to make sure that they have: the right customer support team in place. “Make a customer, not a sale.” The quote reminds me of why a brand needs to focus on building a long-term relationship with its customers, rather than just treating them as a sales opportunity.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Additionally, great support is crucial in evaluating any software yet it’s sometimes overlooked. Chip Bell is a customer loyalty expert and author.

Software 40

Software Customer Experience Company CRM 40