SurveySparrow

JUNE 28, 2023

In today’s highly competitive business landscape, providing exceptional customer experiences has become crucial for long-term success. Understanding what customer experience optimization entails and implementing effective strategies can significantly impact customer satisfaction, loyalty, and ultimately, business growth.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

Opinionator

NOVEMBER 29, 2020

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. Customer defection rates are getting worse. A typical American business will lose 15 percent of its customers each year.

Feedback 94

Feedback Case Study Guest Experience ROI 94

Opinionator

NOVEMBER 29, 2020

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. Customer defection rates are getting worse. A typical American business will lose 15 percent of its customers each year.

Feedback 88

Feedback Case Study Guest Experience ROI 88

Opinionator

NOVEMBER 29, 2020

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. Customer defection rates are getting worse. A typical American business will lose 15 percent of its customers each year.

Feedback 52

Feedback Case Study Guest Experience ROI 52

InMoment XI

JULY 16, 2024

Customers expect not only to be heard but also understood and swiftly responded to. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers. Let’s get into the 5 tips and how they can help.

Tips 260

Tips Management Social Media Hotels 260

InMoment XI

JULY 16, 2024

Customers expect not only to be heard but also understood and swiftly responded to. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers. Let’s get into the 5 tips and how they can help.

Tips 260

Tips Management Social Media Hotels 260

Stella Connect

JANUARY 18, 2022

Why is it, for example, that people can instinctively do things that make a friend, partner, or even a total stranger feel special or welcome in their personal lives, yet in a professional capacity — such as staff on a shop floor or contact center agents , for example — those same people often cannot do the same for customers?

Customer Experience 102

Customer Experience Contact Center Guest Experience Training 102

delighted

JANUARY 28, 2020

Selecting the precise time to solicit feedback from your customers can have a huge impact on both the quality and quantity of the responses you receive. If you send your NPS survey too early, your customers may not have a full story to tell. The old way of timing customer feedback surveys.

NPS 44

NPS Survey Ecommerce Hotels 44

Service Untitled

MARCH 20, 2009

Disney is a very interesting company that written about before and I’m hoping to come back from my short trip with some great post ideas. I’ve been to Disney plenty of times before, but I think this is will be my first trip there since I started my blog.

Guest Experience 40

Guest Experience Exercises CRM Consulting 40

Retently

SEPTEMBER 3, 2023

Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. In a time of endless choices, interpreting customer feedback is key to staying competitive – a lesson Airbnb excels in.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

Experience Investigators by 360Connext

JULY 16, 2019

One day of customer experience discussion does not make a customer-focused company. How often do you discuss customer experience strategy in your regular communications to employees? The link between the idea of customer experience and the execution of it must be stronger than we think it does.

Strategy 110

Strategy Customer Experience How To Customer Journeys 110