CSM Magazine

JANUARY 10, 2023

From incorporating live chat and replies within 24 hours, to outstanding customer loyalty programs – these ten tips will help ensure excellent player satisfaction. It doesn’t matter if you are offering the most attractive bonuses or new games—if customers don’t have a top-notch experience with your service, they won’t come back.

Tips 52

Tips Self Service Omni-Channel CRM 52

BirdEye

NOVEMBER 10, 2023

Birdeye Survey shows that 37% of customers looked for home service businesses online in the last year. Interacting over text messages is the most effective way to: Book appointments Negotiate pricing Follow up on progress Send review and survey requests once the job is complete. Local customers choose you over your competitors.

Marketing 57

Marketing Strategy Social Media Advertising 57

Currency Alliance

MARCH 21, 2019

The sea-change in marketing technology is evident in the Gartner CMO survey, which tracked spending across all marketing disciplines: …most of which are rooted in martech solutions, younger than loyalty program management technologies, but all united by the common need to share customer data and use it to drive results.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

BirdEye

DECEMBER 8, 2022

Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Provide customer support on forums discussing your brand. Social messaging.

Social Media 98

Social Media Brands Video Entertainment 98

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

ClearAction

DECEMBER 31, 2015

“It’s about getting it right the first time and every time — being easy to do business with, and offering hassle-free products, services, communications and interactions.” “In sports, a great deal of thought goes into creating winning teams. .” Exploring the Elusive ROI of Customer Experience Management.

Strategy 48

Strategy Customer Experience ROI Sports 48

C Space

MAY 20, 2020

Facebook is also working to integrate loyalty programs. The survey found that a quarter of people were more willing to consider subscribing to a streaming service during lockdown than before the crisis. People certainly love watching sports and being able to watch people compete.”. There have been an estimated 4.6m

Brands 52

Brands Airlines Travel Transportation 52

C Space

JULY 21, 2020

In November it sold StubHub , an online marketplace for concert and sporting event tickets, to Switzerland-based rival Viagogo for $4 billion. Digital growth is also responsible for accelerating the company’s loyalty program, Brandt noted. Work dress codes have radically altered during the pandemic.

Brands 52

Brands Transportation Sales Innovation 52

Totango

AUGUST 11, 2022

Customer satisfaction and feedback surveys. Keep communication consistent. Implement loyalty and referral programs. Build a digital community. Keep Communication Consistent. Communication lies at the heart of customer relationships. Another application is tailoring communications to customer activity.

Tips 109

Tips How To Customer Journeys Net Promoter Score 109

Lumoa

JUNE 26, 2023

Consider a customer looking to buy sports shoes from a popular brand. You can also leverage customer feedback using an Omnichannel Survey App to manage the overall experience of your customers. You can also send SMS surveys to post transactions or during purchases to measure customer satisfaction.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

SurveySensum

JULY 20, 2023

If the store had sent me a survey right after my visit, inquiring about my shopping experience, I would have gladly highlighted the QR scan issue. They implemented surveys through SurveySensum, gathering valuable feedback on transactions and delivery. Communicate with them directly and show that you value their feedback.

Retail 52

Retail Feedback How To Self Service 52

ClearAction

OCTOBER 1, 2018

The status quo manages CX programs and competencies as pillars or silos, with little or no connectivity, communication or synergies across the various CXM programs and departments. Deploying the whole CXM system at a basic level within a year is similar to what you’d do in establishing a new sports team.

Customer Experience 63

Customer Experience Effort Score ROI Study 63