Communication Exercises Feedback Gamification 
Lumoa
FEBRUARY 21, 2023
This is critical because it allows us to progress from an idea to a complete initiative to launch a product or communication at the same rate that we used to. How do they apply customer feedback to enhance and transform the customer experience? Gamification Gamification is all the rage in survey research and for good reason!
SurveySparrow
SEPTEMBER 29, 2023
They gather insights and feedback from different corners of your business, transforming them into actionable strategies and improvements. It’s like turning critic reviews into constructive feedback for your next performance. Combine presentations, visuals, and practical exercises. Workshops act like data collection hubs.
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CSM Magazine
APRIL 13, 2023
What’s more, online ethics training can also save companies time and money by avoiding any unethical situations; this form of exercise helps prevent people from making poor decisions that could lead to fines or litigation. Companies should then guide how to navigate these conversations with competence and professionalism.
Playvox
JANUARY 5, 2022
While the employee experience is impacted by the broader organization, agent engagement is largely influenced by an employee’s manager through job assignments, trust, communication, and recognition. Communicate Consistently and Clearly. The successful leadership of a hybrid workforce starts with clear, consistent communication.
Playvox
AUGUST 15, 2022
Agents who participated in the Playvox research shared their training preferences, which included varied formats, from self-paced videos followed by instructor-led training to time for independent, simulated, exercise-based training for new software prior to launch. Gamification in remote workforce training is one approach.
Playvox
DECEMBER 21, 2022
Not being in the same space as your agents means you have to go the extra mile to keep team communication, training, and motivation running smoothly. Communication. In our study, communication was a hot topic among agents. Playvox Motivation helps you do that through gamification and healthy competition.
CX Journey
NOVEMBER 12, 2015
It was really good to hear him extol the importance of storytelling in communicating your customer experiences (good, bad, and downright ugly), a previous recommendation on this blog. After initial warm-up exercises, it was interesting to see these volunteers express their customer insight challenges through Lego creations.
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