InMoment XI

JANUARY 4, 2024

Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace. Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Optimove

DECEMBER 19, 2023

Email segmentation strategies empower marketers to acknowledge and address diversity among subscribers, providing a more personalized and impactful communication experience. This not only improves higher margin sales conversion rates — it also drives loyalty and increases lifetime customer value.

Strategy 59

Strategy e-support Lifetime Customer Retail 59

Kayako

MAY 18, 2017

When customer service is like that, you don’t think about excessive effort, and endless back and forth communications. As a customer, this small gesture of kindness goes a long way — both in immediate customer satisfaction metrics (NPS, CSAT) all the way through to lifetime customer value and improved retention rates.

Loyalty 224

Loyalty Customer Journeys Study Tips 224

Totango

MARCH 21, 2019

So, what customer success team goals can help your enterprise generate real results? The Top Customer Success Team Goals. Every phase of the customer journey can potentially generate results. Establish a customer nurturance program. Provide ongoing value-driven communication. Encourage high-value feature adoption.

Customer Success 86

Customer Success ROI Lifetime Customer Customers 86

Totango

FEBRUARY 7, 2019

With a focus on lifetime customer success rather than on quick revenue raising, you can turn your renewal process into a celebration of an ongoing partnership. It’s a customer-centered approach that reflects the broader economy we currently operate under, one where the customer expects individualized treatment.

Customer Retention 81

Customer Retention Lifetime Customer Customers Engagement 81

Totango

FEBRUARY 28, 2019

A customer-centered company should always be able to read and proactively respond to a customer’s behaviors across their journey. Is the Customer Enjoying a Positive and Trusted Relationship with Your Company? A key component of driving lifetime customer value is building and maintaining a trusted relationship.

Metrics 83

Metrics Customer Success ROI Measurement 83

Optimove

NOVEMBER 14, 2019

Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. The Carma Marketing Hub enables advanced digital communications, specializing in email, SMS and push notifications.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40