Hero Digital

OCTOBER 5, 2019

That doesn’t mean email is a substitute for direct interviews, but individual emails can offer valuable information and open a direct communication line with your customers. Here are some starter questions to consider as you prepare: What does the customer care about? Consistent messaging requires careful planning. .

B2B 40

B2B Touchpoint Multi-Channel Strategy 40

Comm100

JANUARY 14, 2020

But these words all pointed to the same thing: the need for a CX solution that puts the customers above the channel, and harnesses technology to give agents the tools and visibility to deliver deeper customer care. Digital omnichannel is the next word in customer experience. White Paper. Download Now.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

SmartKarrot

DECEMBER 2, 2020

She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Sue Nabeth Moore, Customer Success Leader. Sue Duris, Director of Marketing and Customer Experience, M4 Communications. Sue Duris is a digital marketer and customer experience strategist.

Customer Success 17

Customer Success Customer Journeys Contact Center Leadership 17

Comm100

APRIL 6, 2020

Offering true omnichannel customer engagement requires you to be omnipresent — you need to be everywhere, all the time. Offer communication channels that your customers expect you to be on. To help convert these customers, you need to be accessible wherever they are, including live chat, email, SMS, and social media.

Omni-Channel 130

Omni-Channel Customer Engagement Engagement Chatbots 130

TechSee

DECEMBER 12, 2017

Considering that contact centers today hold immense repositories of customer data, processing this information is no simple feat. Every interaction, touchpoint and communication is captured and stored, and how a contact center handles its data is critical to its success. Rise of video engagement.

Omni-Channel 143

Omni-Channel Customer Experience Contact Center Touchpoint 143

Comm100

JANUARY 14, 2020

But these words all pointed to the same thing: the need for a CX solution that puts the customers above the channel, and harnesses technology to give agents the tools and visibility to deliver deeper customer care. Digital omnichannel is the next word in customer experience. Here’s what it means and how to put it to work.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

Comm100

NOVEMBER 6, 2017

Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is happiness (for you and your customers), abundance (of engagement and incoming cash flow), and longevity (of your corporation… social media is, after all, a major driver of what keeps businesses relevant nowadays).

Social Media 148

Social Media Examples Customer Service Tips 148

Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Better Customer Retention.

Social Media 116

Social Media Customer Service Strategies Strategy Customer Service 116

Comm100

OCTOBER 17, 2017

Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result. This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care.

Social Media 122

Social Media Customer Service Customer Care Feedback 122