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Verizon and PCI Pal Release White Paper with Servadus Addressing Contact Centre Best Practices

CSM Magazine

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 The white paper, Keep Calm and Simplify – Contact centre best practices in the era of PCI DSS 4.0 , also looks at best practices and emerging technologies that will shape the payment security industry.

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How to Engage Customers – “Hearts, Then Charts” White Paper

ijgolding

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. At the center of the paper is the idea that we need to refocus our energies on outcomes.

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White Paper: VoC in the Contact Center

Confirmit

This paper focuses on the role that a Voice of the Customer (VoC) program plays in enabling continuous communication from your contact center to the rest of the organization. Voice of the Customer White Papers.

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What Is the Difference Between Voice of Customer and Market Research?

InMoment XI

Primary research is useful for testing new communications and services that your company wants to put out there, while secondary research looks at the dynamics and sizing of the marketplace around you. Click here to read our full-length white paper on why your brand needs both VoC and market research.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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What’s On Your Customer Experience Governance Checklist? Three Must-Haves

InMoment XI

Not only is enabling leaders important to understanding the needs of the business and customers, but it also establishes a successful foundation for cross-business communication. Get a headstart adding to your checklist today by reading the full white paper where we give an in-depth look at what will make your program stick.

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The Impact of Artificial Intelligence on Today’s Contact Center

NICE inContact

Customers want proactive communications. In today’s hectic world, it’s no wonder consumers want more proactive communications. Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. How does a contact center meet these demands?