SmartKarrot

FEBRUARY 9, 2022

Once you have the information in your hand, pitch the idea to the CFO using the following tips. Budget for customer success can be difficult. You need to articulate why the customer success departments need the budget. You need to tie and demonstrate how CSMs or customer success teams’ work impacts the company’s growth.

Customer Success 10

Customer Success Chief Customer Officer Financial ROI 10

Kayako

DECEMBER 3, 2015

You know that building relationships with your customers turns a one-time purchaser into a loyal repeat-buyer. And you know just how powerful delightful customer service experiences can be to drive positive word-of-mouth. But how do you present this to those who are focused on ROI and efficiencies?

Customer Service 120

Customer Service How To Case Study NPS 120

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98

Comm100

APRIL 26, 2020

With this in mind, we sat down with Nate Brown , CEO of Officium Labs and the Co-founder of CX Accelerator , a community and resource hub for Customer Experience professionals. We picked his brains for the very-best CX tips, predictions and expert analysis. Jeanne Bliss has a wonderful section in Chief Customer Officer 2.0.

Omni-Channel 130

Omni-Channel Culture Customer Centricity Self Service 130

ChurnZero

JUNE 17, 2022

Basing onboarding metrics on your internal operations can produce false positives. Track metrics that represent the customer’s actual progress versus your internal tasks. Your team could hit all their deadlines and your customer may still not realize ROI. Track your customers’ reason for purchase.

Metrics 98

Metrics How To Effort Score Self Service 98

ChurnZero

JUNE 17, 2022

Basing onboarding metrics on your internal operations can produce false positives. Track metrics that represent the customer’s actual progress versus your internal tasks. Your team could hit all their deadlines and your customer may still not realize ROI. Track your customers’ reason for purchase.

Metrics 52

Metrics How To Effort Score Self Service 52

Ian Williams

MARCH 19, 2020

Yeah, it not only is kind of it makes sense, there is good scientific evidence to show that the organisations who have, I mean there’s a multitude of things you need to get aligned in the right way, Phil’s work has identified kind of 47, and when you get those 47 in the right order, you’re getting the highest ROI on your CX.

Leadership 52

Leadership Consulting Financial Video 52