Oracle

AUGUST 19, 2020

” Kenny Trinh, Managing Editor, Netbooknews. Retail Innovation #2: Video review functionality. “One retail innovation I’ve seen is the ability of some review platforms to add videos to their reviews. Video review functionality is a great online retail innovation, and I expect to see a lot more of it.”

Retail 85

Retail Innovation Virtual Agent Ecommerce 85

TechSee

MARCH 19, 2019

When a virtual agent fields a customer’s enquiry, collects all relevant details and passes it to a human agent for final approval, how should average handling time ( AHT ) be measured? Enterprises must consider staffing costs, call center management systems expenses and the cost of self-service tools.

Self Service 146

Self Service Metrics Contact Center Virtual Agent 146

Talkdesk

OCTOBER 8, 2020

Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. AI must also ensure the information is consistent and complements a live agent. Impact on small businesses. Viability of the cash system. Track results.

Banking 119

Banking Strategy Contact Center Chatbots 119

Kustomer

JUNE 27, 2022

Customer service software encompasses a range of tools that gather, organize, manage, analyze, respond to, resolve, and report on, as well as unify all aspects of a brand’s customer support. This also meant that businesses could now start filing and managing customer information in a digital format. What Is Customer Service Software?

Software 98

Software Tools Customer Service Self Service 98

Inbenta

JUNE 2, 2021

The sudden switch to remote work has introduced additional work to Human Resources, who have had to revamp their people management operations and respond to the massive influx of employee requests for assistance. It may seem a bold statement, but even smoothly managed organizations are prone to human error.

Self Service 83

Self Service Chatbots Policies Virtual Agent 83

Think Customers

MARCH 2, 2023

Myron said other areas where contact centers will increase technology investment in 2023 include self-service automation and conversational AI/chatbots. D’Antonio agreed managing channels is a challenge. Then build a roadmap, a rapid roadmap, to try and solve for that,” Cerise said. Examine your process, Cerise continued.

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

TechSee

FEBRUARY 12, 2018

Arrange a solid infrastructure for all of your data including where it will be stored and managed. Go6D next-generation VR panoramic hardware and software enable users to capture full 360-degree videos of the world from their smartphones and unlock new applications for photography, video, 3D, VR and additional areas yet to be discovered.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Arrange a solid infrastructure for all of your data including where it will be stored and managed. Go6D next-generation VR panoramic hardware and software enable users to capture full 360-degree videos of the world from their smartphones and unlock new applications for photography, video, 3D, VR and additional areas yet to be discovered.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Bold360

AUGUST 24, 2017

Ever heard of Google Helpouts, that popular method of sharing expertise through video streaming? The authors of the study noted that the CX managers and staff are “likely to miss trouble signs when they appear.”. Virtual Agents. We didn’t think so. If not, they consider this a customer service fail.

Self Service 68

Self Service Customer Service Customer Experience Social Media 68

Solvvy

JULY 5, 2018

Rather than an army of sales executives and account managers for enterprise customers, almost everyone gets this same treatment–and it works. The need to respond to requests and manage the customer experience can grow exponentially. Virtual agents or chatbots. Informative videos.

Self Service 48

Self Service Company Virtual Agent Software 48

SmartKarrot

JUNE 28, 2022

Conversational messaging platforms such as messaging platforms and chatbots offer interconnected capabilities, so both parties get to interact on the platform. Easy to manage seasonality. Businesses can manage activity peaks and valleys with the use of conversational messaging. Collect valuable data. Can include rich media.

Customer Engagement 10

Customer Engagement Engagement Chatbots Virtual Agent 10

Comm100

FEBRUARY 16, 2018

According to CCW Digital’s Report, 61% of companies agree that agent coaching is a top investment priority for 2018. Other agent investment priorities include training (as listed by 57% of companies surveyed), quality monitoring and management (54%), dashboards (53%) and scheduling and forecasting (50%).

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102