See an omni-channel contact center in action
Vonage
FEBRUARY 26, 2019
So, the more channels, the better, yes? Sure, but only if the customer gets treated right across the board — at any point, on any channel (even by that new chatbot your boss keeps mentioning). Fine—but what if you use Salesforce to manage your customer relationships? So how can you pull that off? . The result?
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