Beyond Philosophy

NOVEMBER 4, 2014

BusinessInsider.com just posted a great video that demonstrates this concept. We are naturally predisposed to follow a racetrack course of the supermarket. That means that our subconscious mind automatically sends us up and down the aisles at the grocery store. If you would like to follow Beyond Philosophy click here.

Retail 148

Retail Net Promoter Score Customer Experience CEM 148

Beyond Philosophy

OCTOBER 29, 2014

Here is also a video of Dan Ariely , author of “Predictably Irrational” and professor at Duke University who explains and provides more examples of Loss Aversion. So, for my ending I want to leave you with John Oliver’s video on Scottish Independence : Why did I include that?

Net Promoter Score 140

Net Promoter Score Customer Experience CEM Banking 140

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Customer-Centricity Customer centricity refers to customer-oriented culture in the company.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Beyond Philosophy

DECEMBER 22, 2015

The element of content getting the most attention – and the greatest year-to-year rate of increase – is video marketing, aka rich video. Cisco anticipates that video will represent 70% of consumer Internet traffic by 2017, up from 57% now. And, video is an excellent, highly productive marketing tool. Why and how?

Video 60

Video Marketing Social Media Conference 60

Gainsight

JANUARY 11, 2024

.” While customer education didn’t gain the widespread recognition it deserved until relatively recently, it’s quickly gaining mainstream status, and the role of Customer Education Manager (CEMs) is becoming common. How are CSMs and CEMs the same? How are CSMs and CEMs the same?

CEM 52

CEM Customer Success Management Customers 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Esteban Kolsky

MARCH 17, 2022

more and more people and companies went online and more transactions where happening between consumers and single-person customers than between businesses. the pendulum swung to the other end (nee customer centricity), and we were (as almost always) caught un-prepared. 46 pages of a CEM primer like was never published before.

Omni-Channel 158

Omni-Channel CEM CRM B2C 158

Esteban Kolsky

MARCH 17, 2022

more and more people and companies went online and more transactions where happening between consumers and single-person customers than between businesses. the pendulum swung to the other end (nee customer centricity), and we were (as almost always) caught un-prepared. 46 pages of a CEM primer like was never published before.

Omni-Channel 78

Omni-Channel CEM CRM B2C 78

ENGAGE.cx

JULY 28, 2015

Let’s take a look at how wearable products can be used in a retail environment to augment the customer experience as technology evolves: User-Generated Content: Technology has created the expectation that customers can get all the information and content when they want, where they want.

Omni-Channel 40

Omni-Channel Customer Experience Retail Hospitality 40

ENGAGE.cx

JULY 28, 2015

Let’s take a look at how wearable products can be used in a retail environment to augment the customer experience as technology evolves: User-Generated Content: Technology has created the expectation that customers can get all the information and content when they want, where they want.

Omni-Channel 40

Omni-Channel Customer Experience Retail Hospitality 40

ENGAGE.cx

JULY 9, 2015

When they arrive at their room, they find the room set up with a complimentary skinny margarita, and a personalized video greeting on the television screen complete with their itinerary, healthy dining, shopping and activity suggestions. Before they arrive, they download their hotel app, check-in, and bypass the registration desk.

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

ENGAGE.cx

JULY 9, 2015

When they arrive at their room, they find the room set up with a complimentary skinny margarita, and a personalized video greeting on the television screen complete with their itinerary, healthy dining, shopping and activity suggestions. Before they arrive, they download their hotel app, check-in, and bypass the registration desk.

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

Experience Matters

APRIL 7, 2015

1) Company Overview: NICE SYSTEMS (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including, phone calls, mobile apps, emails, chat, social media, and video. Customer Engagement.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Beyond Philosophy

JUNE 4, 2015

In this video presented by Google, Macy’s executives explain how they moved from two separate budgets and siloed departments to complete integration. If you didn’t take the time to watch the video, the summary is this: They learned that Macy’s.com was driving the total of their business. One of the success stories, the Inc.

Omni-Channel 60

Omni-Channel Sports Retail Video 60

SurveySparrow

OCTOBER 25, 2019

By doing this, your customer support team can easily identify who they are and understand them better. It is an important step towards becoming truly customer-centric. Think about how often do you conduct customer feedback surveys ? Customer Experience Strategy #11. Better customer engagement.

Omni-Channel 77

Omni-Channel Strategy Customer Experience Customer Journeys 77