CSM Magazine

APRIL 3, 2024

Understanding and complying with data protection laws is paramount, especially for businesses engaging in call recording. But what does this mean for organizations that record calls? Before we get into the specifics of call recording, it’s important to grasp the essence of GDPR. What Is GDPR?

Call Recording 40

Call Recording Policies Guidelines Data 40

Talkdesk

DECEMBER 4, 2015

Call recording is a common call center practice. Call recording can be a valuable tool, but it must be used carefully. The burden is on the call center to make it a priority to be compliant with all relevant call recording laws, rules and regulations. What is call recording?

Call Recording 40

Call Recording Call Center Government Guidelines 40

NobelBiz

MARCH 14, 2023

For example, debt collection agencies must follow the Fair Debt Collection Practices Act (FDCPA) in the United States, which outlines specific guidelines for how and when they can contact consumers to collect debts. This data may include call recordings, customer information, and performance metrics.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. But how do we gauge that customer service plays a vital role in business?

Customer Service 52

Customer Service Call Center CRM Customer Service Representative 52

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. RELATED ARTICLE What is IVR?

Call Center 59

Call Center Self Service Software Contact Center 59

Magellan Solutions

OCTOBER 3, 2022

Company owners must ensure that staff members constantly follow the company’s phone guidelines and best practices. Excellent phone manners frequently result in outstanding customer service , which can help your company develop a stellar reputation. CUSTOMER SATISFACTION. RETENTION OF CUSTOMERS.

Call Center 75

Call Center Guidelines Consumers Call Recording 75

Strativity

MARCH 30, 2020

Organizations that have evolved to a contact center operating model where all or a portion of their workforce can be deployed remotely (At-Home Agents), are better positioned to continue operating to target while adhering to social distancing guidelines. As a result, you may experience a longer than usual wait time to speak with us.”.

Contact Center 52

Contact Center Guidelines CRM Call Recording 52