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Do More In ‘24: Ten Customer Service and CX Tips for the New Year

ShepHyken

I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. In most instances, the word guidelines are better than rules. Happy New Year! And for everything else, too!

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When and How to Develop Customer Service Material

GetFeedback

As a customer service leader, you want to make sure your audience is supported at all times. Customers should have access to the information they need–whether it’s from a member of your team or from a robust knowledge base. Only in doing so, will you ensure each person receives the best customer experience possible.

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Accessibility in Customer Service – How Comm100 Live Chat Meets Government Requirements

Comm100

Read on to find out how you can bring accessibility to your government customer service. As the services that companies offer have become increasingly digital, new guidelines have appeared to make the web accessible to people with disabilities. This led to the creation of the Web Content Accessibility Guidelines (WCAG).

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Preparing for the AI Revolution in Customer Service: A Guide for Customer Experience Leaders

Experience Investigators by 360Connext

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage it effectively to elevate and not deduct from the customer journey.

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Why Customer Service Employees Need Guidelines Not Just Rules

CSM Magazine

The way they react to situations is also unique and if you’re trying to offer great customer service, you have to be flexible enough to respond to their needs. So, apart from rules that tell an employee what they can or can’t do, it’s also essential that employees have guidelines as well. Empower Your Frontline.

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Improvements to Make If You’re Getting Bad Customer Service Survey Results

Vonage

Disappointing results on a customer service survey can be more than demoralizing. Build out your broad-based customer service standards and guidelines. . Create a short, bedrock statement of principles: your customer service constitution. Double down on customer service training.

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Three Steps to Proactive Customer Service

Bill Quiseng

Here are three steps you can take to move from reactive to proactive customer service. STEP ONE: Thank ALL customers who gave you survey feedback. Businesses do a good job at responding with a “mea culpa” message to customers who were dissatisfied.