ViiBE Blog

APRIL 30, 2021

Customer service is essential for any business. A negative customer interaction can spread by word of mouth , but so can a positive one. While traditional call centers have existed for decades, they lack some of the features of face to face interactions. How to use live video support for customer service?

Video 52

Video Customer Service Virtual Call Center How To 52

Joe Rawlinson

AUGUST 9, 2017

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. percent of brands are delivering leading-edge customer experience , while 33.5 percent are delivering average service and 39.6

Omni-Channel 104

Omni-Channel Self Service Consumers Meeting 104

Talkdesk

SEPTEMBER 19, 2016

Times are changing behind the scenes in the call center world, as well. The last few years have seen many call centers taking the leap from on-site hardware to innovative, scalable, and resilient cloud-based call center solutions. What is a Cloud-Based Call Center? Empower a Virtual Team.

Call Center 40

Call Center Virtual Call Center Call Center Solutions Software 40

Win the Customer

JUNE 5, 2017

But it takes more than a telecommute policy to successfully manage a thriving remote customer service team. Empower your representatives with the right tools and processes from the start to transform their role into proactive customer service agents. Meet virtually. Create customer service guidelines.

Customer Service 88

Customer Service Virtual Call Center Guidelines Call Recording 88

NobelBiz

JUNE 16, 2020

There’s a new trend in the Contact Center Industry – talking about the future. The virtual call center is already on the market, rapidly gaining traction in an age where remote work solutions are desperately needed and on-premise solutions are close to becoming obsolete. Cell Center Outsourcing Market to Grow by $13.54

Contact Center 52

Contact Center Virtual Call Center Call Center Omni-Channel 52

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. Your CRM strategy is what defines the levels of your customers’ satisfaction and allows for lasting customer loyalty and sustainable customer retention. How CRM integrations strengthen your call center. ViiBE Blog.

CRM 52

CRM Call Center e-support Social Media 52

Win the Customer

DECEMBER 15, 2015

We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support. Virtual Call Centers.

Omni-Channel 52

Omni-Channel Virtual Call Center Customer Experience Self Service 52

NobelBiz

MARCH 1, 2021

We used to think of call centers as workplaces gathering all agents in one place. Today, not only is this centralization no longer necessary but also the implementation of cloud contact center solutions is becoming more prevalent and accessible to all call centers wishing to develop remote work.

Contact Center 52

Contact Center Call Center Virtual Call Center Call Flow 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. 5 essential contact center technologies.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

LiveChat

NOVEMBER 11, 2016

This shows that there is somewhere a lack in the customer support system and it is essential to tap the potential of the best contemporary technologies and resources for your business. It saved time and effort and made the customer support case a success. Customers Move So Does Cloud. Both parties were beneficial.

Customer Service 60

Customer Service Call Center Virtual Call Center First Call Resolution 60

Magellan Solutions

JULY 27, 2021

Navigating the future with multilingual call center services. Technology makes this possible. . The human element cannot be replaced by technology yet. This can be avoided with the support of reputed multilingual call center companies. Non-English-speaking customers constitute about 54.1%

Call Center 52

Call Center Tourism Virtual Call Center Transportation 52

Magellan Solutions

APRIL 5, 2021

As outsourcing is cost effective for healthcare facilities, this enables medical services more affordable for your patients. The outsourced medical call centers or BPOs are seeing an influx in need. This is because patients prefer online services rather than risk of being exposed. One of them is the Philippines.

Healthcare 52

Healthcare Call Center Virtual Call Center Comparison 52

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . million people employed by call center outsourcing Philippines. . AI is a long way from replacing humans for more complicated voice calls or chats.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

ViiBE Blog

APRIL 26, 2021

Great IT support can make all the difference for customers experiencing an issue with your product or service. If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. There has never been a better time to implement this technology.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

ViiBE Blog

MARCH 18, 2021

Call centers face a unique dilemma created by conflicting priorities. On the one hand, customer satisfaction is a crucial goal that must be achieved by the end of a call to keep the caller’s business. On the other, each call must be handled as promptly as possible to ensure that the next caller has a short wait time.

Average Handle Time 52

Average Handle Time Call Center Knowledge Base Virtual Call Center 52

NobelBiz

JUNE 1, 2021

It’s pointless to offer outstanding things at the lowest possible price if you can’t deliver exceptional customer service. Your contact center serves as your company’s storefront. Customers will build an opinion, favorable or bad, of your customer service and so of your brand from the very first transaction.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52

ViiBE Blog

JANUARY 22, 2021

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. No more call redirection, no more operational pauses.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

NobelBiz

NOVEMBER 26, 2021

So, as a business owner, how do you tackle performance management within your contact center ? How do you assess the performance of a contact center? Christa Heibel, Founder, and CEO of CH Consulting discuss Crisis Leadership and Mindset in Business from our podcast series First Contact: Stories of the Call Center.

Management 52

Management Contact Center Call Center Contact Center Software 52

ViiBE Blog

JUNE 1, 2021

For customer service, this logic also applies. Answer a customer’s query, and you’ve solved their problem for a day. Give them the tools to solve it themselves, and you’ve solved their problems for the lifetime of the product (or service.). That can include self-service, text chat, or video chat.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

However, it is not a walk in the park to integrate remote work in contact centers. What does this entail in terms of practice, technology, and organizational structure? What steps should you take to ensure that teleworking does not have a detrimental influence on the efficiency, quality, and performance of your Contact Center?

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

However, it is not a walk in the park to integrate remote work in contact centers. What does this entail in terms of practice, technology, and organizational structure? What steps should you take to ensure that teleworking does not have a detrimental influence on the efficiency, quality, and performance of your Contact Center?

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52