Myra Golden

JULY 9, 2017

Escalations are time-consuming and frustrating for everybody, even for customers. I know you don’t want your customers to escalate. Join me for my “How to De-escalate” on-demand video training, and your people will walk away knowing exactly how to pre-empt an escalation.

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Tips Insurance Hotels Conference 65

Myra Golden

AUGUST 26, 2016

I joined YouTube in 2007 and one of the first videos I published was “The Psychology of Customer Anger.”. That cheesy video has gotten over 60,000 views. I cringe when I look at the quality of the video and my style in front of the camera. I look so different from back then, nearly 10 years ago. Try not to laugh too hard.

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Video Customer Service Training Tips Training 40

Myra Golden

AUGUST 26, 2016

I joined YouTube in 2007 and one of the first videos I published was “The Psychology of Customer Anger.”. That cheesy video has gotten over 60,000 views. I cringe when I look at the quality of the video and my style in front of the camera. I look so different from back then, nearly 10 years ago. Try not to laugh too hard.

Video 40

Video Customer Service Training Tips Training 40

Myra Golden

NOVEMBER 15, 2016

So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I had just joined the company as the new Call Center Manager a few months ago. Interestingly, call volume was not up. In this 2-minute video, I discuss Verbal Aikido.

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Myra Golden

JANUARY 23, 2017

Basically, to calibrate is to gain consensus, as a team, on what a quality contact (phone call, email, or chat) sounds like, looks like, and “feels” like so that every “evaluator” is rating the calls/contacts the same way. Quality Call Monitoring & Coaching. We send it out the very next day.

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How To Comparison Contact Center Call Center 55

Myra Golden

MARCH 6, 2019

I played the video three times to take in Gayle’s unflappable countenance. Now you can give your employees even more great skills for delivering the best customer experience and for handling difficult customer situations. She was as calm as the moon. ” This point right here is why R.

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Tips Video Trends Customer Experience 78

Myra Golden

JANUARY 23, 2017

Basically, to calibrate is to gain consensus, as a team, on what a quality contact (phone call, email, or chat) sounds like, looks like, and “feels” like so that every “evaluator” is rating the calls/contacts the same way. Quality Call Monitoring & Coaching. We send it out the very next day.

How To 40

How To Comparison Contact Center Call Center 40

Myra Golden

JUNE 2, 2016

Discover how to communicate assertively, create calm and take control with difficult customers by using conversational aikido. . A tip discussed in this training is “Acknowledging customer Anger” See Myra discuss this tip below in this 2-part video.

Contact Center 40

Contact Center Training Customer Service Training How To 40

Myra Golden

JANUARY 25, 2017

They’ll get my 9-step strategy for coaching calls with employees. Quality Call Monitoring & Coaching. In this action-packed event, we’ll cover the following: The Monitoring Form: Simple tips and tricks that will position you to design (or enhance) your form like a pro! (We’ll

Training 45

Training Feedback Measurement Tips 45

Myra Golden

JANUARY 17, 2017

When we were all sitting down at the computer editing the video, my 13-year-old son said, “I can’t believe I sound like that.” Quality Call Monitoring & Coaching. In this action-packed event, we’ll cover the following: The Monitoring Form: Simple tips and tricks that will position you to design (or enhance) your form like a pro!

Contact Center 45

Contact Center Video Measurement Feedback 45

Myra Golden

JANUARY 25, 2017

They’ll get my 9-step strategy for coaching calls with employees. Quality Call Monitoring & Coaching. In this action-packed event, we’ll cover the following: The Monitoring Form: Simple tips and tricks that will position you to design (or enhance) your form like a pro! (We’ll

Training 40

Training Feedback Measurement Tips 40

Myra Golden

JANUARY 17, 2017

When we were all sitting down at the computer editing the video, my 13-year-old son said, “I can’t believe I sound like that.” Quality Call Monitoring & Coaching. In this action-packed event, we’ll cover the following: The Monitoring Form: Simple tips and tricks that will position you to design (or enhance) your form like a pro!

Contact Center 40

Contact Center Video Measurement Feedback 40

Myra Golden

JUNE 5, 2018

Before I wrap things up in my office today and prepare for tomorrow’s early flight, I’m sharing with you three things you can do to pre-empt an escalation with a customer. I describe the Don’t Push idea in this short video. Use this video to teach your employees not to push. Give Any Bad News Directly.

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Video Conference Policies Brands 69

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

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