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Magellan Solutions
SEPTEMBER 1, 2021
Covid-19 Impact on Call Centers Lead to the Re-evaluation of Digitalization and Emphasis on Mental Health. At least for every call center company in Philippines. Virtual teams blurred the lines between the professional and the personal lives of call center employees. . Call Volumes.
Magellan Solutions
JULY 2, 2021
Get to Know the Top Philippines Call Center Companies that are SME-focused. The Philippines call center companies have been the go-to when it comes to outsourcing needs. Started out with excellent voice services such as customer support services, these companies now offer BPO services. .
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ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
Alliance by IFS
MARCH 27, 2019
A field service software system stores all your data in one secure location. Field technicians, call center personnel, and front and back office staff all have access to the same information, no matter where they are. On average, companies using Astea’s field service software see a 19% improvement in first-time fix rate.
NobelBiz
JUNE 26, 2023
Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. Telecom services serve as the lifeline, ensuring seamless communication channels between agents and customers.
Magellan Solutions
AUGUST 13, 2021
Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. Therefore, they can deal with customers’ issues delicately with regards to their feelings too.
AWS Machine Learning
AUGUST 30, 2023
AI: "Amazon Lex is an AWS service for building conversational interfaces for applications using voice and text." Human: Can it integrate with my CRM? QnABot uses the LLM to rewrite the follow-up question to make “it” unambiguous, for example, “Can Amazon Lex integrate with my CRM system?”
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