Ecrion

JUNE 18, 2018

While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Magellan Solutions

JANUARY 3, 2019

Software glitches, hardware problems, and wireless connectivity are some of the challenges facing educators. Through the help of technical support staff, schools can have a more streamlined and systematic connection — making learning easier and fun. Communication with the tech support vendor. Scalability.

Wireless 45

Wireless Software Innovation Technology 45

Magellan Solutions

JANUARY 3, 2019

Software glitches, hardware problems, and wireless connectivity are some of the challenges facing educators. Through the help of technical support staff, schools can have a more streamlined and systematic connection — making learning easier and fun. Communication with the tech support vendor. Scalability.

Wireless 40

Wireless Software Innovation Technology 40

Avaya

SEPTEMBER 19, 2016

are confident in the location data they receive from wireless callers. 911 call center networks capable of receiving the information. A Public Safety Emergency Services IP Network to connect them. At the same time, the majority of the emergency call centers today have a serious problem with grade of service.

Call Center 40

Call Center Wireless Transportation Hospitality 40

Brad Cleveland Blog

MAY 17, 2016

According to Marty Cooper, 87 years old and a pioneerin wireless communication, cell phones have a big flaw: you constantly have to charge them. And that’s true for all connected wearables (e.g., watches, glasses, health devices).

Wireless 26

Wireless Connections Communication Mobile Customer Service 26

Talkdesk

JULY 31, 2017

When it comes to call centers and service centers what are people focusing on today compared to a decade ago? Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. We have to continue to support the voice network, and that connection is super important.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Avaya

SEPTEMBER 28, 2016

Like anyone calling 911 in an emergency, Vroome expected her call to go quickly and smoothly, but it didn’t. Vroome’s call was one of 5.7 million 911 calls that come from wireless phones in NC—about 74% of all 911 calls in the state according to data from 2015. The demo starts at 00:19:30.

Data 40

Data Wireless Automotive Software 40

Talkdesk

JULY 31, 2017

When it comes to call centers and service centers what are people focusing on today compared to a decade ago? Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. We have to continue to support the voice network, and that connection is super important.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Brad Cleveland Blog

MAY 17, 2016

According to Marty Cooper, 87 years old and a pioneerin wireless communication, cell phones have a big flaw: you constantly have to charge them. And that’s true for all connected wearables (e.g., watches, glasses, health devices). The next big thing, says Cooper, is technology that keeps devices charged without our involvement.

Wireless 20

Wireless Connections Communication Technology 20

Brad Cleveland Blog

MAY 17, 2016

According to Marty Cooper, 87 years old and a pioneerin wireless communication, cell phones have a big flaw: you constantly have to charge them. And that’s true for all connected wearables (e.g., watches, glasses, health devices). The next big thing, says Cooper, is technology that keeps devices charged without our involvement.

Wireless 20

Wireless Connections Communication Technology 20

Pointillist

SEPTEMBER 28, 2021

But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. A customer journey is the series of steps customers take with your organization—both within and beyond the contact center—to achieve a goal.

Contact Center 40

Contact Center Customer Journeys Self Service How To 40

Calabrio

JANUARY 6, 2016

billion devices are connected to the web, a phenomenon industry folks refer to as “The Internet of Things” (IoT). By 2020, the number of connected “things” is expected to rise to 30 billion. That means more devices will be connected to the Internet than people. The researchers at Gartner estimate that nearly 12.5

Customer Engagement 133

Customer Engagement Omni-Channel Engagement Self Service 133

Education Services Group

DECEMBER 13, 2021

The Partner Success Manager (PSM): Leads Partner Success initiatives on behalf of a global wireless networking subsidiary of a publicly-traded technology company. I might search them on LinkedIn or check their title in their email signature on a recent communication. CSM: Connecting with people. ESM: Provide value.

Customer Success 52

Customer Success Wireless Training Tools 52

CSM Magazine

JANUARY 31, 2018

In order to provide efficient customer service, organisations must be able to react to communication that doesn’t fit into their traditional contact center model. These channels need reliable and highly secure network connections, rapid response times and must be available beyond the traditional ‘opening hours’ 4.

Contact Center 60

Contact Center Trends Multi-Channel Wireless 60

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Bill Quiseng.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Bill Quiseng.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40