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The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

this is governed by the Fair Debt Collection Practices Act (FDCPA), which sets guidelines on how collectors can conduct themselves, the times and methods by which they can contact debtors, and the actions they are prohibited from taking. This is why automation is especially transformative in contact centers. In the U.S.,

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7 Contact Center Glossary Terms You Need to Know

NICE inContact

I could take you through a litany of common contact center terms and definitions … but why? To understand todays technologies and what they mean to your business is key to help make the right investments in your customer experience – here are some of the most researched contact center terms: .

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The Challenges of Maintaining and Upgrading Call Center Infrastructure

NobelBiz

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. With that in mind, let’s take a closer look at the challenges of maintaining and upgrading call center infrastructure.

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Compliance: Contact Center and Debt Collection Agency Guide

NobelBiz

Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. One of the major issues faced by debt collection agencies and contact centers when it comes to compliance is the lack of the right solutions to be compliant. And pay extra attention to it.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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How to measure the Efficiency of a CRM Strategy in Contact Centers

NobelBiz

In a contact center, facilitate managing the large volume of daily customer interactions by using essential CRM strategies. CRM software enables contact centers to easily store and access customer information such as purchase history and contact details. This information is used to make data-driven decisions.

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The Contact Center Questions Raised by Coronavirus

CSM Magazine

What if your employees had to work from home and you had to close your contact centers indefinitely? For example, we’ve got the ability to put in place AI solutions like chatbots to answer questions of low complexity, and this can underpin a low-cost, integrated AI support model.