ViiBE Blog

MAY 4, 2021

First call resolution (FCR) is a metric used in call centers to calculate the percentage of calls where a customer’s issue is resolved within the first call to the center. So, in concrete terms, what does FCR show you about your center? FCR stands for First Call Resolution.

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Magellan Solutions

JULY 29, 2021

million people employed by call center outsourcing Philippines. . The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines. Lead Generation Call Center.

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Clarabridge

APRIL 11, 2017

We wanted to see where their expectations and experiences lined up when it comes to customer service calls. No surprises here—the customers and agents don’t typically see eye to eye. Dissatisfaction levels are at an all-time high when it comes to contact center calls.

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NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.

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Magellan Solutions

AUGUST 2, 2021

Majority of i nhouse call center in the Philippines are supported by digital and analytics. Highlighting the biggest call center company in the Philippines. This language proficiency allows Filipino to attain jobs that need strong proficiency in the English language, especially in the call center company in Philippines.

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Magellan Solutions

JULY 22, 2021

Inbound & Outbound B2C Telemarketing with the largest call center in the Philippines. This is done by directly talking to your customers. Through high quality B2C telemarketing services, we can do the following: . From scripting, data sourcing, initial pitch, evaluation of interest, and closing of deals.

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NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Give your customer a real persona by building a character for your customer.

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Magellan Solutions

APRIL 5, 2021

Can SMEs Benefit From Call Center Outsourcing Philippines? When it comes to call center outsourcing Philippines, the fortune 500 are the usual clients for BPOs. They invest tons of money to get the best outsourcing service. Thus, there are very few Filipino call centers that cater SMEs as their main partner. .

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Magellan Solutions

MAY 6, 2021

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. So in this article we will look at these technologies that are currently helping Outbound Telemarketing Services firms to achieve optimal productivity and efficiency.

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AWS Machine Learning

DECEMBER 21, 2023

A call center agent’s job is to handle inbound and outbound customer calls and provide support or resolve issues while fielding dozens of calls daily. Keeping up with this volume while giving customers immediate answers is challenging without time to research between calls.

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Contact Center Call Center e-support Knowledge Base 94

Kitewheel

DECEMBER 14, 2020

The first is the ability to see things from the customer’s perspective. The second is being able to identify internal gaps that cause the customer experience to be suboptimal. With the right skills, someone from any department can be the customer journey leader, but it isn’t enough to have a point person.

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RapportBoost

NOVEMBER 5, 2018

So, to generate increased sales, it is all about the people, helping people with technology, so this is a story of automated intelligence, helping Jenny Craig’s contact center train and analyze, monitor, onboard agents and help them perform better, and making them happier with automated intelligence, not replacing them with technology.

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CSM Magazine

JUNE 27, 2022

Many businesses fail to realize that a customer’s experience will always trump your products’ quality, affordability, and convenience. If someone reaches out to a customer service rep and isn’t treated correctly, they won’t hesitate to sever ties. Use Personas To Further Understand Every Customer.

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Magellan Solutions

JULY 10, 2021

When we talk about the best in the call center industry, the first thing that comes into entrepreneurs minds are Filipinos. Hence it is important to look at the facts and figures surrounding telemarketers and Call Center Companies in Metro Manila. Call Center Experience Philippines. Literacy Rate.

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