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7 Effective Ways to Improve Your Online Customer Service

Kustomer

Even if you have a great quality product, you won’t be able to capture the market share you deserve if your team doesn’t provide a service worthy of retaining your customers and developing a loyal customer base. . Creating an online forum for customers to ask questions and receive answers helps you publicly document fixes for common problems.

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Augmented Reality Remote Assistance – The Complete Guide

TechSee

Billing proofs and contracting issues: Documents can get confusing, with so many details and fine print. With AR remote assistance, agents can share a view of a physical document in order to point at and address billing inquiries, invoice clarification or contract misalignment.

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Top AI-Powered Self-Service Innovations to Watch at MWC Barcelona 2019

TechSee

Susan Welsh de Grimaldo, MD of Strategy Analytics moderates a session featuring BMW’s Global Head of Digital Marketing, the MD of Google Spain & Portugal, Mastercard’s EVP Digital Solutions, the SVP of Communications & Media at Salesforce, Telefónica’s Director of Internet & Social Media and the Head of Technology at Visible.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers.

Trends 84
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Visual Claims: The insurance process of the future

TechSee

Already a fiercely competitive industry, new players are continuously entering the market. One of those companies, Lemonade , is offering innovative business models focusing on a fast and efficient approval process and transforming what consumers (especially millennials) have come to expect from insurance companies.

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Billing Dispute? Try Visual Customer Service for Real-time Proof

TechSee

Visual engagement has been proven especially effective across a wide range of sales, marketing and customer service and support scenarios, providing the quickest route to success and resolution in a number of use cases. In 2016, the Consumer Financial Protection Bureau handled approximately 291,400 consumer complaints.