TechSee

JANUARY 2, 2018

Customer satisfaction and experience are important for every industry, and insurance is no exception. One of those companies, Lemonade , is offering innovative business models focusing on a fast and efficient approval process and transforming what consumers (especially millennials) have come to expect from insurance companies.

Insurance 116

Insurance Telecommunications Contact Center Video 116

Magellan Solutions

NOVEMBER 20, 2023

Today, we will discuss how outsourcing can elevate your customer engagement. Your customers are out there, and we have the strategy to connect with them. Why Outsource Outbound Call Center Services? Outsourcing outbound call center services can improve a company’s operations. Read along!

Call Center 52

Call Center e-support Abandon Rate Sales 52

TechSee

NOVEMBER 27, 2018

Augmented Reality (AR) – the ability to overlay and share physical objects, spaces and images on mobile devices – is revolutionizing the customer experience across multiple industries. AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

TechSee

DECEMBER 11, 2018

To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. Contact center leaders have now come to terms with the need for integrated cloud-based platforms that properly connect consumers, the enterprise and its representatives.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

Inbenta

MAY 16, 2022

With innovations such as Alexa, Siri, and more, AI chatbots are increasingly being used to perform many menial and tedious tasks that used to bog down the service industry. From scheduling to account checks and top-ups, chatbots provide a way for customers to carry out a variety of service operations, without the need for a live agent.

Chatbots 52

Chatbots Self Service Telecommunications Company 52

TechSee

JULY 17, 2018

Before being connected with an agent, the customer can be prompted to upload visuals. For example, a customer calls to report trouble with his washing machine. When the human agent has his first contact with the customer, he already knows the problem, the solution and whether the fix is covered by warranty.

Wait Times 114

Wait Times Self Service Meeting Call Center 114

TechSee

AUGUST 14, 2018

Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT). Visual IDSS – Transforming Contact Centers of the Future.

Contact Center 95

Contact Center System Average Handle Time Virtual Agent 95

TechSee

JUNE 5, 2018

He unboxed and installed all his newly-purchased connected devices and downloaded the software successfully. Show, Don’t tell. George is eagerly looking forward to setting up his new smart home. Now all that’s left is to configure it all via the website. But… it’s not working.

Trends 116

Trends Self Service Chatbots Technology 116

NobelBiz

JUNE 4, 2024

Unlike sales or technical support call centers, the primary focus of a customer service call center is to address customer inquiries, resolve issues, and provide general support to enhance customer satisfaction and loyalty. Trust NobelBiz OMNI+ for a superior contact center solution.

Call Center 52

Call Center Customer Service Social Media Contact Center 52

NobelBiz

MAY 22, 2023

It’s a connection between you and your customers, a facilitator for internal coordination, and a key player in ensuring seamless operations. Cost-effectiveness: VoIP phone systems leverage your existing internet connection, eliminating the need for separate telephone wiring. A tad annoying.

System 52

System Contact Center Call Center Communication 52

Talkdesk

MAY 17, 2016

In all four of these examples, the customer has a specific need that can be addressed in a variety of ways. The key is finding out how to meet customer needs in the most optimized fashion, not only to drive customer satisfaction but to streamline internal processes and work towards a fast resolution. Why video and SMS?

Omni-Channel 40

Omni-Channel Call Center Solutions Call Center Video 40

TechSee

FEBRUARY 5, 2018

Consider this recent incident: A telecom’s call center received a call from a customer complaining that he’d been billed more than double the contracted amount per month for the last few years. The agent could not find any indication for the double-billing in the CRM system, and requested to see the bill.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132

TechSee

DECEMBER 5, 2017

To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. 1. Fonolo.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116