Understanding the Dynamics: AI Chatbots vs. Self-Service Portals in Contact Centers
Win the Customer
DECEMBER 20, 2023
As technology evolves, two prominent solutions have emerged: AI-powered chatbots and self-service portals. AI Chatbots: The Interactive Response Pros: Real-Time Assistance: Chatbots provide instant responses, addressing customer queries promptly, leading to improved customer satisfaction and reduced wait times.
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