Kerry Bodine

MAY 11, 2020

Your organization has likely changed at least part of the way it operates over the past several months. That might have involved: Products: As I mentioned in a previous post , we’ve seen many different types of organizations — ranging from distilleries to fashion brands — pivot their production lines to create the products we need now.

Strategy 305

Strategy Customer Journeys Customer Experience Fashion 305

BirdEye

NOVEMBER 8, 2021

Analyzing reviews left by your customers, helps you to understand overall customer sentiment about your business. Customers often give insightful feedback on their experience with your business when writing reviews, which informs what your customers truly want. Tips for responding to customer reviews.

Management 97

Management Software Social Media Consumers 97

SurveySensum

DECEMBER 29, 2021

It helps you to understand your customers’ choices so that you can tailor your services to meet their unique requirements. And when you do that, your customers feel more connected to your brand, boosting customer loyalty. Psychographic Segmentation divides customers based on their personality, beliefs, and interests.

Analysis 52

Analysis Groups Customers Trends 52

CSM Magazine

NOVEMBER 23, 2020

That’s why it’s so important to actually talk to people and use their feedback to improve your service. Be More Customer-Friendly Online. Nowadays, the virtual side of a company is as important as direct interactions with its customers. With careful selection and the right management, a customer board can be of great help.

Customer Satisfaction 59

Customer Satisfaction Advertising Groups Customers 59

BirdEye

NOVEMBER 8, 2021

Analyzing reviews left by your customers, helps you to understand overall customer sentiment about your business. Customers often give insightful feedback on their experience with your business when writing reviews, which informs what your customers truly want. How to respond to customer reviews?

Management 52

Management Software Social Media Consumers 52

SurveySparrow

JANUARY 24, 2020

All it does is ask a simple question to the customer. How likely are you to recommend our brand to a friend or a colleague?”. The respondent can choose any number between 0 and 10 with 10 being extremely likely to recommend the brand. The respondents are grouped into three sections based on their scores. Please DO NOT.

NPS 52

NPS Survey Net Promoter Score Feedback 52

ChurnZero

AUGUST 13, 2021

[A] Anika: A lot of communities start from you wanting to get your customers engaged and having them talk to each other. But when you are starting a community strategy, and you are thinking of launching a community, remember that it takes a while for any customer base to start engaging in a community. They write in your voice.

Customer Success 98

Customer Success Effort Score Tools Self Service 98