Kerry Bodine
MAY 11, 2020
Your organization has likely changed at least part of the way it operates over the past several months. That might have involved: Products: As I mentioned in a previous post , we’ve seen many different types of organizations — ranging from distilleries to fashion brands — pivot their production lines to create the products we need now.
Influitive
OCTOBER 21, 2015
The most powerful tool B2B marketers have in today’s hyper-connected world is genuine word of mouth from their customers—such as reviews, social media shares and recommendations. And brands that use advocate marketing programs to inspire and encourage their customers to create social proof for their products will be the ones that thrive.
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CSM Magazine
NOVEMBER 23, 2020
Just one satisfaction check isn’t enough, though – you need to repeat the whole process on a regular basis, to see if new strategies actually work and keep up with your customers’ changing expectations. Aside from conducting regular surveys or interviews, you can take it a step further by creating a customer advisory board.
ChurnZero
AUGUST 13, 2021
[A] Anika: A lot of communities start from you wanting to get your customers engaged and having them talk to each other. But when you are starting a community strategy, and you are thinking of launching a community, remember that it takes a while for any customer base to start engaging in a community. They write in your voice.
Education Services Group
MAY 23, 2022
Change is hard. Fast or slow, change is tough on people. If you’re implementing a brand new Customer Success organization within your company, chances are you’re ruffling a lot of feathers. 5 things to remember for your customers. Change is hard (in a different way). Change is hard on customers, too.
ChurnZero
AUGUST 13, 2021
[A] Anika: A lot of communities start from you wanting to get your customers engaged and having them talk to each other. But when you are starting a community strategy, and you are thinking of launching a community, remember that it takes a while for any customer base to start engaging in a community. They write in your voice.
Kustomer
SEPTEMBER 3, 2020
Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. As we look at this quarter over quarter, are we growing our customer base and why?
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