Experience Matters

JANUARY 20, 2015

This report provides specific examples of how these companies’ CX efforts have created value for both their customers and for their businesses. We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

Pretium Solutions

MAY 17, 2023

Download our guide to choosing the best business structure Step 5: Register Your Business Before you start a business you will need to register your business with the appropriate government agencies, and obtain any necessary licenses, permits, or certifications.

Financial 52

Financial Government Trends Brand Values 52

Lumoa

FEBRUARY 9, 2023

Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

BirdEye

JANUARY 11, 2023

These tools can help you create content ahead of time, identify what topics are trending with followers, and measure your success on each platform. Social media campaigns must be measurable to determine if they’re working. Before typing, take a deep breath and remind yourself of your brand values and principles.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. To summarize, CSAT is a very good tool if you want to measure how a customer is satisfied with one-time interaction. Image by Retently.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

BirdEye

MARCH 20, 2023

A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. In this article, we’ll show you how to create an effective social media strategy that is goal-oriented, audience-focused, content driven, and measurable.

Social Media 52

Social Media Brand Values Strategy Brands 52

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. To summarize, CSAT is a very good tool if you want to measure how a customer is satisfied with one-time interaction. Image by Retently.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160