BirdEye

OCTOBER 5, 2023

What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. The stakes are high, with 91% of customers admitting they'd switch to a competitor following a poor customer experience.

Examples 62

Examples Measurement Brands How To 62

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. ” – Lynn Hunsaker for ClearAction.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Who is doing this right? You guessed it) Amazon.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Stella Connect

JANUARY 30, 2017

As Dave offered his tips for holiday success, he stressed the importance of hiring not only the right number of seasonal associates, but also the right kind of associate—someone who will resonate with the brand’s customer base and best represent the brand’s positioning and core values. Hire this personality type.”.

Data 40

Data Retail Culture Contact Center 40

Up Your Service

OCTOBER 19, 2015

Standards can also support your brand. They help deliver consistency in brand identity across multiple customer transactions. at the end of a call, can offer support to the company-wide brand value of “Customer Focus.”. Here are some tips for using Service Standards and for achieving Service Excellence.

Guidelines 40

Guidelines Call Center Tips Banking 40

SmartKarrot

MAY 25, 2021

Here they start looking at various solutions- this includes your brand and even competitors. The customer journey in SaaS is strengthening and improving brand loyalty with targeted content and messaging that delights customers and keeps them invested. In this, customers look to improve their experience as a customer.

Customer Journeys 10

Customer Journeys Social Media Customer Retention Loyalty 10

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. It's the perception the customer has of your brand." – Blake Morgan for Forbes.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. It's the perception the customer has of your brand." – Blake Morgan for Forbes.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Ian Williams

MARCH 19, 2020

Okay, so we’ve spoken about lots of different motivations for organisations doing customer experience programs…. Ian: However from your perspective what tips and thoughts can you put forward about what needs to be included within a business case? And I think that’s something we can both agree with. Christopher: Yeah.

Leadership 52

Leadership Consulting Financial Video 52

ViiBE Blog

JANUARY 20, 2022

Add live chat to your website for better customer support Nowadays live chat is something your customers expect to see on your website. A customer might be weighing up their options and veering between you and a rival brand, and they might have a query that they need to be answered ASAP. Here are some tips: Ask!

Touchpoint 52

Touchpoint Interaction e-support Infographics 52

ViiBE Blog

JANUARY 20, 2022

Add live chat to your website for better customer support Nowadays live chat is something your customers expect to see on your website. In fact, 82% of customers expect instant responses from brands — and the only way to provide instant responses is via live chat. Here are some tips: Ask!

Touchpoint 52

Touchpoint Interaction Infographics Social Media 52

Grade.us

DECEMBER 10, 2019

Business goals for brands on Google My Business. According to a BrandMuscle’s The State of Local Marketing Report 2019 , 59% to 66% of brands have claimed their Google My Business listing. More brands are claiming their listings over time. Business goals for brands on Google My Business. Listing attributes.

Hotels 30

Hotels Brands Report Sales 30

Grade.us

DECEMBER 1, 2020

Pro-tip: Adding keywords to your actual name in GMB breaks Google’s guidelines. This verification method is ideal for brands with multiple locations. It’s a lot to deal with, but it’s easier if you’re able to communicate these details with your customers ahead of time. Bulk verification methods.

Hotels 49

Hotels Report Social Media Brands 49