SurveySensum

JANUARY 10, 2024

On a Sunday evening, I was relaxing on my couch, binge-watching my favorite series after a busy weekend. Suddenly, my phone buzzed with a notification—an email from a clothing brand I had recently purchased from. Best Days to Ask for Feedback Did you know that Tuesdays are often the most productive days ?

Survey 52

Survey NPS Feedback Tips 52

Beyond Philosophy

AUGUST 21, 2017

So, some years ago, as a new senior manager, I asked my boss to explain what my responsibilities would be after a company reorganization. But my boss just looked at me and said, “Colin, in a senior position you need to deal with ambiguity.”. Ambiguity is stressful, even if you follow all my tips. How do you deal with it?

How To 140

How To Exercises Consulting Healthcare 140

Beyond Philosophy

MARCH 28, 2019

Most of my career I spent in corporate life. I always thought that the chances of moving up are higher in an organization that is changing than one that is static. In my global Customer Experience consultancy, I have dealt with some companies who spend hours talking about the.001 To be fair, we are not risk averse all the time.

Management 143

Management Training Consulting Conference 143

Customer Bliss

JULY 7, 2016

My goal in coaching leaders and bringing them together is to create an engaged community that learns from one another. That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. Fearlessly, with no holds barred. We discuss that around 12:39.

Customer Experience 141

Customer Experience Customer Journeys Chief Customer Officer Insurance 141

PeopleMetrics

JANUARY 28, 2021

It's been my greatest privilege. Next to having children, this is my the greatest honor of my life is to work with you and serve you as clients and help you. My name is Madeline, and I am the Marketing Manager here at PeopleMetrics, and I joined the team in 2017 - just about four years ago. Here's to 20 more.

Feedback 62

Feedback Customer Experience ROI Industry 62

OpinionLab

APRIL 28, 2017

“What is our DIGITAL CX score?” Hold that thought and think about the journey from your customer’s perspective. What are my return options? I get my school-aged son to try on the suit he wore to the last formal event we went to. I take my son’s measurements, compare to the online size chart and am ready to order.

Customer Journeys 60

Customer Journeys Omni-Channel Retail Fashion 60