Help Scout
APRIL 29, 2021
Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to those beliefs.
TechSee
JUNE 16, 2022
As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.
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CSM Magazine
MARCH 31, 2023
In today’s blog post, we dive into five key ways sexual harassment training improves employee physical & mental well-being and why addressing these issues should be at the forefront of your organization’s HR strategy.
CSM Magazine
DECEMBER 21, 2022
When a new recruit joins your company, his mind is loaded with questions about their assigned role, the company, the processes, and the culture; an effective onboarding program is designed to answer all these queries and helps them or in preparing for a better future in the organization. Phase 2: Welcoming New Hires.
ChurnZero
APRIL 1, 2022
According to research shared in “The imposter syndrome handbook” by Raghav Parkash , imposter syndrome crosses gender, racial, and professional boundaries. Some say that imposter syndrome is nothing more than a side effect of toxic work culture. I fully agree that a toxic culture can foster or trigger imposter syndrome,” says Sharon.
Experience Investigators by 360Connext
JUNE 24, 2015
It’s more than a manifesto and detailed enough to be a handbook, so read on to see why you should pick it up ASAP! Leadership, Accountability and Culture. Culture must be proven. If you aren’t prepared to tie each action with a result, then culture won’t make a difference. Pioneering the Role of CCO.
OpinionLab
JULY 15, 2016
Involve employees to build a CX culture. Forrester CXNYC also put significant emphasis on aligning CX efforts with internal corporate culture. Our customer Citi outlined in their main stage presentation how a customer-centric culture is helping them to consistently implement cross-channel CX.
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