Banking Customer Care Customer Service Wait Times 
Think Customers
SEPTEMBER 21, 2022
These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. A recent poll suggests that financial services leaders see several items as the top CX issues facing the industry. But, is that good strategy to meet the current moment and prepare for 2023?
Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Natalie Petouhof
DECEMBER 8, 2015
In addition to scheduling appointments with branch employees that have the right skills for a given topic, the combined offering can schedule remote financial specialists to meet with customers and branch employees by video conference for even greater omnichannel customer engagement. What Do The Executives Have to Say?
NetBase
OCTOBER 31, 2018
For an overview, let’s search on “customer service” in NetBase Pro. Each Attribute under Sentiment Drivers indicates a conversation – whether positive or negative – about customer service: We’re refined our search to original posts and replies to see which brands stand out with regard to negative posts.
CSM Magazine
DECEMBER 9, 2015
“Customer service is king” is a phrase that has never been more prudent. In a time where companies face increasing levels of competition, maintaining a reputation for excellent service is a great way to stand out. But finding the right balance between cost management and customer care can be difficult.
Help Scout
JUNE 22, 2021
Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.
BlueOcean
APRIL 14, 2023
I’m always happy to answer questions and chat about the exciting potential of technology in the customer service space. First off, how will ChatGPT change the customer service industry? I think ChatGPT has the potential to revolutionize the customer service industry in a big way. ChatGPT: Hi Amy!
Expert insights. Personalized for you.
52 
Let's personalize your content