B2B Brand Values Customers Leadership 
Experience Matters
NOVEMBER 24, 2015
We published a Temkin Group report, Business-to-Business (B2B) Customer Experience Best Practices. This report provides data on the state of customer experience (CX) in B2B as well as 20 CX best practices across five critical B2B processes. Download report for $195.
ECXO
JUNE 11, 2023
It’s a strategic tool that helps B2B companies create meaningful difference in saturated markets. What do they value most? Is your customer data out of date? Create a customer persona – creating a persona will help you tailor your messaging and design to meet the needs of your target audience. How do they consume content?
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Experience Matters
OCTOBER 14, 2014
As part of Customer Experience Day , I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called Customer Experience from the C-Suite. Cannon mentioned that CX is a topic in every single town hall and when he visits a facility, he says, “Don’t give me a facility tour, give me a customer experience tour.”
Daniel Group
JULY 1, 2023
Welcome to Success Strategies | July 2023 Are You Losing Customers and Hurting Your Brand Because of Poor CX? Is poor CX causing customer loss and brand damage? In today’s competitive business landscape, customer experience (CX) plays a pivotal role in shaping brand perception and customer loyalty.
Experience Matters
JANUARY 20, 2015
This report has rich insights about both B2B and B2C customer experience. Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award. Finalists are Activision Customer Care, Aetna, Crowe Horwath LLP, Dell Inc., EMC Corporation.
Second to None
MAY 17, 2019
Though often overlooked, the Midwest offers notable perks in the context of forming B2B partnerships. Our business is customer experience and this runs true for our relationships with our own clients. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.
CustomerSuccessBox
DECEMBER 14, 2021
Customer Success(CS) is the most efficient way to grow your MRR/ARR. Yet, Customer Success is looked upon as a ‘ cost center ’. Customer Success teams, typically, follow the recurring revenue model (followed by almost every SaaS business). Customer Success was initially used only when a customer was about to churn.
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