5 Effective Call Control Strategies for Contact Center Agents
Myra Golden
FEBRUARY 4, 2023
Controlling phone calls; getting your average handle time down, known as AHT, comes down to emotional intelligence. So, what are the top five underutilized soft skills for contact center agents? Imagine what your relationship would be like if your partner, child, or boss only listened to you 0.03% of the time!
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