ShepHyken

JANUARY 25, 2021

Boost Results With Rule 105 by Josh Linkner. Josh Linkner) With the stakes high and competition fierce, how do we optimize performance? My friend and innovation guru Josh Linkner has his version of the same principle, which he calls Rule 105. Mission-Driven Customer Experiences (CX): A Guide by Nate Brown.

Customer Service 156

Customer Service Guest Experience Loyalty Programs Hospitality 156

ShepHyken

APRIL 12, 2021

Overpromise by Josh Linkner. Josh Linkner) Put yourself out there in a big, bold, defiant way. My friend Josh Linkner, who has a new book coming out next month titled Big Little Breakthroughs , takes an innovative look at this concept. 5 Ways to Enhance Customer Experience at a Small Business by Daria Brown.

Competitive Advantage 80

Competitive Advantage Customer Service Tips Culture 80

ShepHyken

DECEMBER 9, 2019

10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. Josh Linkner) With our Thanksgiving feasts behind us, ’tis the season of 2020 business planning. My Comment: The author of this article poses this question: In what ways are elite brands going the extra mile to keep customers satisfied?

Customer Service 71

Customer Service Airlines Call Center Case Study 71

Kayako

MAY 11, 2017

Josh Brown will walk you through ways to analyze your customers and their needs. About the author. Josh Brown is the Content & Community Manager at Fieldboom, the place to create beautiful forms and surveys in less than 5 minutes. This is a guest post from our friends over at FieldBoom.

How To 248

How To Case Study Industry Customers 248

ShepHyken

MARCH 18, 2019

Why Omnichannel is the Future of Customer Interactions (And How You Can Get Started) by Josh Brown. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Here’s some sound ideas that will help you on that journey. Follow on Twitter: @Hyken.

Net Promoter Score 87

Net Promoter Score Customer Service Omni-Channel Customer Centricity 87

ShepHyken

JANUARY 14, 2019

Great CX Requires a Cross-Team Commitment to Customer Centricity by Josh Brown. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Here’s a nice article that has several good ideas to help you take advantage of the work you put into the journey map exercise.

Customer Journeys 94

Customer Journeys Customer Service Sports eBook 94

ShepHyken

FEBRUARY 19, 2023

Jeff Toister’s Top Tips for Crafting a Successful Customer Culture by Melanie Mingas (CX Network) CX author and keynote speaker Jeff Toister offers his advice for customer experience managers looking to create a winning customer culture. The author is an associate professor at Michigan State’s Broad College of business.

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62